Description

Experienced Senior IT Project Manager with over 19 years of success delivering complex software, digital, and technology change projects within large organisations across sectors including Transport, Public Sector, Energy & Utilities, Financial Services, and Technology. Proven expertise in managing full software delivery lifecycles using both Agile and Waterfall methodologies, driving major transformation initiatives from inception to implementation.

Adept at leading cross-functional teams, managing multi-vendor environments, and navigating matrixed organisations to deliver high-impact solutions at scale. Recognised for strong stakeholder engagement, governance, and risk management, consistently ensuring on-time delivery of strategic change programmes aligned with business objectives.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Go Ahead group (GAG)
IT Project Manager
October 2024 - Today (1 year and 8 months)
London, UK
• Spearheaded the procurement (bidding process) and delivery of a new digital transformation & data analytics solution worth of £2.5m through React.js, JavaScript, Azure Databricks, Power BI and Power Apps
• Managed multiple suppliers, cross-functional teams in a hybrid onsite/offshore model, driving Waterfall & Agile SCRUM delivery and ensuring successful project execution from initiation to closure.
• Led the business process change work to put new governance model and training in place to educate and improve adaptation of the new digital portal by 170+ control centre staff
• Directed project team in prioritizing data flows, API requirements, and digital content to develop a product roadmap. Collaborated with architects, UX (User experience) designers using Figma, and developers to design and deliver the new architecture, managing both in-house and third-party teams for successful implementation.
• Exhibited a strong command of project timelines through meticulous attention to detail — ensuring acceptance criteria accurately reflect business requirements, API specifications align precisely with design, UX wireframes are traceable to documented requirements, and all deliverables comply with security and performance standards
• Implemented AI and LLM models to read data from unstructured data sources like TfL blogs to assess LIVE traffic data so mileage losses for each bus are accurately calculated.
• Delivered the solution on time, enabling accurate headway tracking and empowering control centre staff to better manage bus intervals—resulting in a 45% reduction in passenger wait times.
Digital Transformation Change and Transformation Management Agile Project Management IT Project Management Azure databricks
Transport for london
Tech & Data Project Manager
April 2019 - October 2024 (5 years and 6 months)
London, UK
Exhibited strong leadership in delivering critical IT transformation initiatives for TfL’s Policing Directorate, driving improved operational efficiency, safety, and revenue. Built trust with senior operations officers, ensuring alignment with TfL’s public safety and compliance goals.

Project 1: Digital Transformation (CMS) and Data Services Hub for Workforce

Challenge: Disconnected contravention data across departments led to poor workforce scheduling for compliance inspections, impacting public safety and reducing revenue.

Directed the end-to-end delivery of a digital transformation initiative integrating Sitecore CMS, Azure Databricks, Azure Data Factory, and Power BI to optimize workforce scheduling.

Secured £4m funding post successful Proof of Concept with business and union stakeholders.

Led roadmap creation, API design, and system integration efforts across in-house and third-party teams.

Achieved a 30% uplift in contravention revenue and 25% better cross-team resource utilization.

Project 2: Android App for Compliance Officers

Challenge: A legacy PDA app caused frequent downtimes, forcing officers to revert to manual processes, hampering productivity and revenue.

Led full lifecycle delivery of a £3m scalable Android app built on Azure Mobile Apps, adding features like on-street penalty payments.

Directed a cross-functional Agile SCRUM team (BA, architects, devs, testers, cybersecurity, privacy) and managed MDM deployment through Microsoft Intune.

Defined and executed user journeys, CX maps, and prototypes with UX teams.

Delivered a seamless migration from legacy PDAs to Android, boosting productivity and revenue by 35%.

Project 3: Body Camera Rollout

Delivered cloud software, infrastructure, and networking across 300+ TfL sites. Integrated evidence sharing with British Transport Police.

Oversaw UAT, Go Live, and support transition, ensuring successful adoption across operations.
VFS Global
Project Manager
February 2018 - April 2019 (1 year and 2 months)
Birmingham, UK
• Directed the procurement (bidding process) and implementation of a body camera solution, securing an £8 million budget and reducing violence against officers by 45%.
• Delivered infrastructure, cloud software, and network and power capacity across 300+ TfL sites. Led software implementation and business processes to record offences and share evidence with British Transport Police for prosecution.
• Led 3 phases of the project from initial planning, procurement through to delivery and business process change of entire body camera landscape. Led business process improvement initiatives, developed and delivered comprehensive training and communication plans, user manuals, and online training and usage tracking tools. Monitored, measured, and reported camera usage across departments, ensuring consistent adoption and process efficiency.
• Supported User Acceptance testing, GO LIVE, support handover and business change. Collaborated production of UAT test strategy, test plans, service model for support, business change training plans, communication strategies, user manuals, and online tools.

Supported User Acceptance testing, GO LIVE, support handover and business change. Collaborated production of UAT test strategy, test plans, service model for support, business change training plans, communication strategies, user manuals, and online tools.

Co-ordinated expectations and deliverables between country heads, business owners, mission owners and content creators. Delivered the project successfully by effectively managing multiple suppliers and leveraging in-depth technology experience to overcome complex dependencies.