Andrii Bukhtoiarov

Evaluated customer service calls against internal QA criteria, approved scripts and communication standards, identifying deviations and inconsistencies in real time.

Documented findings in structured, criteria-based reports — categorizing non-conformities, scoring quality, and flagging procedural or compliance risks for review.

Built and refined evaluation logic over time, moving from subjective impressions to a consistent, criteria-based scoring approach.

Handled sensitive customer and financial information in line with strict confidentiality and internal data-handling policies.

Provided structured feedback notes to support coaching and process improvement, translating raw call observations into actionable points.

Maintained accuracy and consistency across high volumes of evaluated interactions, working to fixed deadlines and quality thresholds.

Transformed raw, unstructured input (notes, chats, scattered files) into clear, client-ready documents: profiles, offers, research briefs, checklists and technical specifications.

Designed AI-assisted content and research workflows — building reusable prompt sequences, defining review steps and quality checkpoints to keep output consistent across tasks.

Mapped requirements for small automations and bot logic (e.g. Telegram-based monitoring), specifying inputs, triggers, output format, risk controls and edge cases for technical handoff.

Applied a QA-first approach to AI-generated content: verifying accuracy, checking logic, editing for tone and consistency, and removing AI artifacts before delivery.

Managed end-to-end document production — structure, drafting, formatting and final polishing — independently and on tight turnarounds.

Adapted content across English, Russian and Ukrainian for different audiences and platforms.

Evaluated customer-service calls according to internal QA criteria, scripts, procedures and communication

• • standards. Identified errors, non-conformities and improvement points; documented findings in a structured and objective format. Worked with sensitive information and maintained accuracy, confidentiality and procedural discipline. Developed practical understanding of quality control: criteria, scoring, consistency, feedback and compliance.