Angeliki Liakou

Promoted from Operations Coordinator to Office Manager within 8 months due to operational impact and leadership contribution Designed and implemented 20+ SOPs, workflows, and operational frameworks used across departments Built workload management and capacity planning systems supporting 15+ team members and 17+ active clients simultaneously Improved task visibility, prioritization, and cross-team coordination, reducing operational friction and delivery delays Partnered directly with COO and leadership to strengthen internal infrastructure and support agency scaling Implemented reporting systems improving performance visibility and operational tracking

Impact: Improved operational clarity, enabled scalable delivery, and supported agency positioning as a top-performing European marketing agency.

Managed marketing operations across 10–15 client accounts simultaneously, ensuring consistent delivery Designed onboarding programs, SOPs, and training documentation used to onboard and enable new hires Built standardized workflows improving execution consistency and reducing operational bottlenecks Improved internal handover and onboarding efficiency, reducing transition friction between team members Acted as operational bridge between leadership and execution teams, improving communication and alignment

Impact: Reduced operational bottlenecks and enabled smoother scaling of team and client delivery operations

Managed end-to-end campaign delivery across email, paid media, organic social, and influencer campaigns Built workflows improving task coordination, communication, and delivery timelines Acted as main client contact, aligning expectations and ensuring reliable execution Introduced onboarding and process improvements improving internal handovers and campaign setup