Anna Uszak

I help businesses in hospitality, leisure, and service industries improve performance, stay compliant, and deliver outstanding customer experiences. With 15+ years of experience managing and transforming high-volume venues in London, I bring expertise in operations, compliance, process optimisation, and training design.

What sets me apart is my ability to quickly diagnose challenges, implement practical solutions, and deliver measurable results—whether that means reducing costs, boosting KPIs, improving guest satisfaction, or ensuring audit readiness.

Typical projects I support include:

Operational audits & compliance reviews (licensing, H&S, risk management)

Process improvements (booking systems, POS, payroll, finance workflows)

Customer journey redesign to increase loyalty and reviews

Venue openings & recovery projects where hands-on expertise is critical

Training frameworks that reduce turnover and upskill teams

My goal is always to leave businesses stronger, more efficient, and more profitable than when I arrived.