About A Raoul
French
Native or bilingual
English
Native or bilingual
Czech
Basic
Spanish
Basic
Experience
- A Raoul Nembhard Ltd (UK)Managing Director/CEOJanuary 2004 - Today (22 years and 5 months)London, United KingdomResponsible for all aspects of business across multiple sectors, scaling turnover to c.$2m and c.10 people and clients across the globe including: Canada, United States, United Kingdom, Estonia, Czech Republic, Jamaica, Nigeria and UAE.• 3 successful acquisitions of UK logistics firms c$5.4m• Established and ran business providing multi-sector transformation consultancy, building to $400k profits;• Provide direct leadership to and project management of all aspect of client engagements to deliver project results;• Key clients include Lifesafer Interlock the largest Smart Tech Provider in the US with annual revenues of over c.$145m, SiriusXM, Canadian Red Cross, JAMPRO (The Jamaica Promotions Corporation);• Support CEOs and C-Suite teams where they require additional management bandwidth in Interim Executive roles.• Accenture – Ford Motor Company Customer Contact Centre Transformation.Flag ship projects across a number of sectors, including:Finance• Tasked by agency of Jamaican Ministry of Industry to facilitate network of C-Suite prospects to secure $200m foreign direct investment. $230m secured.• Negotiated LBO of companies of Canadian and US based companies, including Manufacturing c$10m and Construction c$20m• Re-engineered sales and business processes and retrained contact centre staff of a $145m and $10m turnover specialist electronics provider, delivering an increase in sales closure rate from 30% to 60% within 90 days;• Integrated a US based tri-state multi-location network of call centres• Revamped the logistics and inventory tracking systems of California's largest Ignition Interlock Company in preparation for sale. Identified and closed a $10m sale.Retail• Tasked by $700k turnover retail chain to re-engineer competitive position. Wrote business plan and secured three offers of capitalisation based on an enterprise value of $2.2m;• Advised and prepared a business interiors specialist for owner exit, achieved a $7m sale.
- SITEL CorporationSenior Manager, OperationsJanuary 2003 - January 2004 (1 year)Hired to lead a 300 strong contact centre and promoted to transform service quality.• Restructured reporting lines and levels of authority across all teams, addressing issues with a dysfunctional system so as to stem losses of $1m p.a. within 2 months;• Worked with IT department restructuring the credit system and returning a key account from loss to $250k p.q. profitability in 3 months;• Revamped reward mechanism, stemming a serious staff attrition problem at all levels of the team, reducing the annualised churn rate from 30% to 10% in 8 months;• Created new specialist unit with enhanced KPIs delivering enhanced value to key clients, achieving historically missed Service Level Agreement targets.
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Education
- Undergraduateyork univeristy2002Undergraduate
- Master of BusinessUniversity of Fredericton2022Executive MBA,