Description

Program and operations manager with 8+ years of experience supporting complex initiatives across research, education, and startup environments. Skilled at building relationships, operational systems, coordinating cross functional teams, and managing multi-stakeholder programs from planning through execution. Known for improving workflows, increasing program engagement, and ensuring large initiatives run efficiently across

distributed teams.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Amsterdam (up to 50km)

University of
Program Operations & Implementation Manager
August 2023 - September 2025 (2 years and 1 month)
Managed operations for a multi-institution Alzheimer's cohort research program spanning four universities and 50,000+ participants Coordinated program delivery across faculty, research teams, vendors, and institutional partners Managed six-figure program budgets including vendor contracts, financial tracking, and reporting Created operational tracking systems to monitor researcher onboarding, platform access, and data usage across 200+ users, ensuring accuracy in reporting and compliance documentation. Increased research platform engagement by 18% through lifecycle communication and re-engagement campaigns Planned and executed 15+ academic conferences and workshops annually including logistics, travel, and stakeholder coordination Developed KPI dashboards and operational reports for leadership and grant compliance
Heron
Operations & Business Operations Manager
August 2021 - August 2023 (2 years)
Built CRM workflows and operational processes that improved tracking of partnerships, customer onboarding, and internal reporting. Implemented structured outreach and lifecycle tracking systems supporting partnership development Managed operational budgets, vendor relationships, and financial reporting processes Developed knowledge base, onboarding materials, and customer communications to improve adoption and reduce support volume Coordinated cross-functional collaboration across marketing, operations, and partnerships Supported leadership with investor reporting and operational strategy documentation Contributed to 82% company growth through operational process improvements and partnership engagement
U.S. Public Education Systems
Program & Stakeholder Operations Manager
June 2017 - August 2021 (4 years and 2 months)
Managed implementation of district education initiatives supporting 240+ participants annually Coordinated program logistics including scheduling, stakeholder communication, compliance documentation, and reporting Analyzed program performance metrics to guide program improvements and resource allocation Led workshops and professional development sessions for educators and school staff Supported program redesign efforts that improved reading accuracy from 51% to 76% Selected Achivements 82% company growth supported through operational improvements 50,000+ participant research program 15+ conferences delivered annually 18% engagement increase