- LimonadeCEO/Product OwnerDIGITAL & ITDecember 2020 - March 2022 (1 year and 4 months)Montreal, CanadaCompany founder, owned the product from inception to delivery.Developed a mobile payment and web fintech product from scratch where I hired, coached and led a team to deliver.Spearheaded new features launch and pioneered innovative ideas formarket penetration.Determined features and established product roadmap based on customer interviews.Ranked product KPIs by importance and adjusted the roadmap accordingly. Conducted SWOT analysis of the different target regions to support product launch strategy.Led remote UI/UX designers for the development of the product interface and user experience.Hired, led and motivated team members to achieve product and corporate objectives.Ensured the product compliance with privacy, fiscal and financial laws.
- ConfidencialProduct ownerDIGITAL & ITSeptember 2017 - April 2018 (8 months)Montreal, CanadaLed product strategy and prioritization of an online pharmacy system which included a web portal and a mobile application for enabling prescription ordering, refill and delivery.Worked with management, remote developers and software architects to define product road map and implement feature priorities.Defined sprint plans with the software team lead and project manager.Insured HIPAA compliance by coordinating with management, subject matter experts, software architect and software team lead.
- Insurity IncTechnical Client Relationship ManagerDIGITAL & ITAugust 2015 - September 2017 (2 years and 1 month)Montreal, CanadaSuccessfully managed the implementation of a Policy and Claims Administration, and billing, insurance systems for UPS North America.Gathered client standard operating procedures and functional requirements, and identified gaps with the software architect.Worked with the UPS management team to prioritize the product features and coordinated priorities with the platform product owner and the scrum master.Managed release scopes implementation, from planning, to solution design and implementation, IAT, UAT and post go-live support.Ensured the project management of at least quarterly major releases per year, using scrum/agile methodology, from inception to post-Go Live support.Managed the functional issues/gaps reported by the client during UAT and took ownership of them with R&D and support teams.Managed and coached a team of implementation coordinators and automation QA developers.Developed solid working relationships with several sales engineering, R&D teams, architects, DevOps and senior management members.Provided regular account strategy updates to senior management.
- Master of EngineeringUniversity of Ottawa2012