Description

Senior Transformation Leader with 18+ years of management-level experience in Strategy, Programme Delivery, and Service Design. Proven success in defining and executing strategic

direction and capability-driven operating models within complex, real-world environments, including high-growth, entrepreneurial settings (Retail, Insurance, FS, Startups) and public sector

service delivery. Combines street-smart commercial acumen (BD, revenue generation, operational efficiency) with deep technical expertise, including leveraging Digital and AI/ML technologies to drive scalable change and ensure organisations are fit for the AI era. Expert in cutting through ambiguity to gain executive commitment and deliver high-precision results.

KEY SKILLS

• Strategy & Target Operating Model Design: Setting the agenda, defining strategic

advantage, and building scalable models for long-term value.

• Programme Leadership & Delivery: PRINCE2 Practitioner with expertise in leading substantial workstreams and delivering complex, cross-functional transformation

initiatives.

• Digital & AI Strategy: Developing digital innovation ecosystems, leading Digital

Transformation, and applying Machine Learning / AI solutions (e.g. Recommendation Engines, Chatbots) to enhance service design.

• Commercial & Entrepreneurial Acumen: Proven experience in business development, revenue optimisation, and managing budgets to drive performance and growth.

• Complex Stakeholder Management: Quickly establishing credibility with executive teams and managing cross-sector partnerships in complex matrix structures.

• Change & People Management: Driving organisation design, process optimisation, and embedding data-driven cultures (e.g., Data Science Community growth).

• Public Sector & Service Delivery: Demonstrable interest and experience in the public and 3rd sectors, particularly Health and Social Care, policy implementation, and nonprofit governance.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

VERIFYME (Fintech Startup)
Director, Strategy & Growth
October 2023 - December 2023 (2 months)
• • Strategic Architecture: Designed a 5-year Strategic Plan including a Regional Market Expansion strategy and a new Financial Model.
• • Commercial Growth: Managed a matrixed team of 16 across Sales, Marketing, and Accounts to optimize revenue and product expansion.
• • Operational Excellence: Established the Office of Strategic Management (OSM) and fast-tracked ID verification services via high-stakes stakeholder alignment sessions.
AXA (NG) INSURANCE
Group Head, Digital & Business Transformation
June 2017 - June 2023 (6 years)
• • Hyper-Growth Delivery: Architected the digital retail strategy, delivering 20x revenue growth over 5 years and achieving 85–90% CSAT scores.
• • Data Revolution: Established a Data Science Community (growing from 10 to 250+ members); eliminated 100+ manual reports via BI automation, improving decision making speed by 60%.
• • Ecosystem Innovation: Built a digital health platform (Telemedicine/Drug Delivery) increasing channel adoption by 65% and onboarding 200+ technology partners.
• • Process Re-engineering: Led a team of 40 analysts to revamp onboarding with industry first e-KYC solutions and automated settlements, achieving 40% adoption in year one.
PHILLIPS CONSULTING LTD
Associate Partner (Strategy & Transformation)
January 2013 - January 2017 (4 years)
• • Commercial Impact: Reported to the CEO; led project proposals valued at over £10m and managed a team of 20+ consultants.
• • Global Client Delivery:
◦ o Bill & Melinda Gates Foundation: Led the diagnostic and setup of an Emergency Operations Centre (EOC), later replicated in 5 locations.
◦ o National Oil Company: Reviewed and upgraded business models across all strategic units, implementing group-wide KPI tracking.
◦ o Commercial Banking: Conducted a staff audit and restructuring for a bank, designing a competency framework that significantly improved ROI.