Ben Brooks

Planned and led all resources, processes, and activities of warehouse, distribution. Led Operational review and restructure with Operations Director to streamline operations. Established and maintained relationships, ensuring proper management and regulation of all goods-in deliveries, stock levels, and dispatched orders to achieve customer satisfaction standards. Served as company lead on health and safety, and training operations, while performing full accountability for all people management across the team. e.g., recruitment, induction, training, and performance management.

Ensuring comfort and wellbeing of Owners is at the forefront of Mount Battenhall's daily activities . Managing a team of colleagues including General Assistants, Chefs, and a Handy Person. Co-ordinating building maintenance and carrying out health and safety checks. Working with the General Manager to develop and manage a quality hospitality offering. Developing, planning, and executing events for Owners and to support property sales. Deputizing for the General Manager in their absence Amazon Fulfilment Operations, Bristol, UK 2019 – 2021 Area Manager Lead and manage team of 120 to 250 employee by acting as Area Manager at Amazon Fulfilment. Adhere strictly to Amazon's health and safety standards, while acting as protector of the teams' safety. Optimise workflow and processes by resolving potential issues, such as mechanical issue with conveyors and station restrictions due to social distancing. Observe and evaluate performance of coaching associates using KPIs (Pick / Pack etc.) to ensure firm progression and development of process quality. Serve as Mental Health First-Aider covering multiple departments and shifts. Act ad lead of Military inclusion and diversity for southwest of England for Amazon while planning and delivering multiple events across multiple sites in area remotely.

●Boosted maximum process and performance improvements and reduced customer impact by training, motivating, and developing teams.

●Reduced 5% lost hours by spearheading fast start / strong finish project, leveraging visibility to the Outbound / RSP team.

●Increased capacity of a building from 450,000 units to 600,000 units in a 24-hour period for 3 months and recurring capacity to post peak capacity by partnering with all relevant departments and coordinating planning and execution of plan.

●Enabled 6 groups all to achieve 100% pass rate by establishing and maintaining robust relationship s and effectively training managers.

Planned and led all resources, processes, and activities of warehouse, distribution and in-house garment embroidery departments for a family owned and run supplier of branded work wear and PPE with blue chip clients nationwide. Shared insights with Managing Director with a direct team of 8 and indirect team of 35 in order to streamline operations. Established and maintained relationships with upwards of 40 suppliers spanning 7,500 SKUs, ensuring proper management and regulation of all goods-in deliveries, stock levels, and dispatched orders to achieve customer satisfaction standards. Served as company lead on health and safety, training, and HR operations, while performing full accountability for all people management across the team e.g., recruitment, induction, training, and performance management.

●Determined and introduced business wide management Information reports to improve communication, enable autonomy of decision making for team and give visibility to Company Directors.

●Headed annual stock take by identifying and implementing YOY improvements and concluding it in 24hrs in the current year (reduced from 48 hrs. in 2017).

●Achieved KPI's including stock accuracy, pick rate per hour, pick rate accuracy and on-time deliveries by steering a team.