Description

I've spent years helping teams figure out why their operations aren't working the way they should — now I'm doing it officially. SVNSET is my systems audit service: a structured diagnostic that identifies exactly where your workflows are losing speed and clarity, with a prioritised plan to fix it.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

TwentySVN
Experience Design Consultant
January 2025 - Today (1 year and 5 months)
United Kingdom
• • Providing strategic experience design consultancy to organisations looking to improve how their services, systems, and digital products work for users.
• • Conducting experience audits and diagnostic reviews, identifying structural and usability issues, and translating findings into clear, prioritised recommendations.
• • Developing experience frameworks, service blueprints, and improvement roadmaps for early-stage and scaling digital products.
• • Working across sectors including healthcare, charity, and digital services, bringing a research-led, systems thinking approach to each engagement.
Design Thinking User Experience Design Strategic planning User Interface Design
Medway NHS Foundation Trust
IR & Biopsy Coordinator
January 2025 - Today (1 year and 5 months)
Kent, UK
• • Coordinating interventional radiology and biopsy patient pathways across clinical teams, ensuring timely progression through diagnostic and interventional processes.
• • Managing scheduling, prioritisation, and allocation of procedures in close collaboration with radiologists, clinicians, and referring departments.
• • Acting as the key communication link between radiologists, referring departments, and administrative teams, maintaining clarity and continuity across the pathway.
• • Supporting operational flow improvements within diagnostic and procedural pathways, applying process clarity to a high-volume clinical environment.
Microsoft Excel Microsoft Power BI System administration Data visualization Digital communication
BEVXDIGITAL
Freelance UX Designer
January 2020 - January 2025 (5 years)
United Kingdom
• • Built an independent UX design practice across five years, collaborating with clients ranging from early stage startups to established organisations including Fauna & Flora International.
• • Delivered UX research, user flow design, wireframing, and prototyping across web and service-based digital products.
• • Developed intake and onboarding experiences, information architectures, and experience frameworks focused on clarity and usability.
• • Led UX design across client projects, overseeing research, wireframing, and interface design within a multidisciplinary team.
• • Defined UX strategy and design direction, translating complex user needs and business goals into clear, usable digital experiences.
• • Collaborated closely with developers, strategists, and account managers to deliver solutions aligned with both user needs and organisational objectives.
• • Contributed to the agency's design practice, establishing approaches to user research and experience quality across the project portfolio.