Description

Bilel is a senior Salesforce Business Analyst and recently certified Application Architect. He joined Edifixio in 2018, and is working since on the advanced setup of several Salesforce Clouds (Service Cloud, Sales Cloud, Community Cloud). He has a deep knowledge of the Salesforce Platform (Data Management, Security, Sharing, Automation, Flows, Reporting...) Bilel has demonstrated skills from rapidly understanding the Business requirements to designing and deploying complex solutions that meet the Business need. Moreover, Bilel acts as a liaison between the Business stakeholders and the developers and has good Project Management and Communication skills.

Certified Salesforce Administrator

Certified Salesforce Advanced Administrator

Certified Salesforce Platform Developer 1

Certified Platform App Builder

Certified Salesforce Sales Cloud

Certified Salesforce Service Cloud

Certified Einstein Analytics and Discovery Consultant

Certified Salesforce Data Architecture And Management Designer

Certified Salesforce Sharing and Visibility Designer

Certified Application Architect

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km), Nice (up to 50km)

LVMH
Salesforce Senior Business Analyst
LUXURY GOODS
September 2025 - Today (9 months)
Neuilly-sur-Seine, France
Collaborate with cross-functional global teams across North America, Europe, APAC, and the Middle East to deliver complex CRM implementations for multiple LVMH luxury maisons (Dior, Guerlain, Maison Francis Kurkdjian, Acqua di Parma, Fresh, Benefit, Loewe).

Develop and deploy AI-powered features using Salesforce AI tools to automate and optimize core business processes across diverse business units.
Act as a key Salesforce platform contributor, translating functional requirements into system configuration and custom Apex development to maximize value for customer success teams.

Configure and customize advanced automation and system settings using Salesforce Flow to ensure scalable and efficient platform operations.
Connect Salesforce to external communication channels to enrich the customer journey and enable multichannel engagement.

Support comprehensive test planning, issue tracking, and deliverable validation to ensure high-quality releases.
Produce technical documentation and user guides to support continuous platform adoption and knowledge sharing.

Deliver end-user training sessions and live demonstrations to ensure smooth onboarding and strong user proficiency.
Write user stories and manage functional requirements collaboratively throughout the full project lifecycle.

Integrate telephony solutions to enhance customer service agent communications across group maisons.
Salesforce Salesforce Service Cloud Gestion de projet
Eurazeo
Salesforce Platform Owner / Administrator
CONSULTING AND AUDITS
June 2022 - September 2025 (3 years and 3 months)
Paris, France
Owned the Salesforce platform as the primary point of contact and subject-matter expert for a 300+ user organization.

Collaborated with Eurazeo cross-functional teams (fundraising, investment, communications, etc.) to gather and analyze business requirements for Salesforce implementations.
Led end-to-end Salesforce project delivery, from requirements gathering and functional analysis through solution design, configuration/customization, testing, deployment, and post–go-live support.

Owned Salesforce environments and data reliability, ensuring smooth day-to-day operations, user support, and continuous CRM improvement through configuration and strategic evolution.
Designed and delivered scalable Salesforce solutions, driving user adoption through targeted training and ongoing functional support.

Drove business insights through advanced BI and analytics, leveraging executive dashboards, complex Salesforce reports, and SOQL-based data analysis to support performance optimization and strategic decision-making.
Worldline
Salesforce Business Analyst
TECH
October 2021 - June 2022 (8 months)
Courbevoie, France
Served as Service Owner for Sales & Marketing, overseeing functional scope and platform evolution.

Defined and managed the Sales & Marketing product backlog, including feature identification, user stories, requirement definition, and business-driven prioritization.
Worked closely with delivery teams to ensure solutions were developed in line with requirements, specifications, and business objectives.