Description

Are you searching for a dedicated Customer Support & Data Entry Specialist who can deliver results with precision and reliability?

I bring 3+ years of experience in customer service, CRM management, and data entry, helping SaaS, e-commerce, and service based businesses improve client satisfaction and boost conversions. In my previous roles, I managed 260+ daily interactions across calls, chat, and email, consistently achieving 95%+ customer satisfaction.

My expertise includes:

Customer Support: Managing customer inquiries, resolving problems, and strengthening trust with Zendesk, HubSpot, Freshdesk, and Salesforce.

Lead Generation: Outbound calling, lead qualification services and upselling services that lead to measurable growth.

Data Entry and CRM Management: 100% accurate data in the area of sales, inventory, and performance reporting.

Virtual Assistant: Email, calendar, research, and administration.

I have been awarded Employee of the Month (twice) due to speed, accuracy and ownership. Clients appreciate my skill in adjusting fast, interacting with people, and producing quality work.

In case you need a professional, detail-oriented, and dedicated freelancer to help you achieve your business objectives, I will be happy to serve your business interests. Let's connect and get started

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Siafu Home
Data Entry Specialist
July 2025 - August 2025 (1 month)
Nairobi County, Kenya
Maintained strict attention to data accuracy, confidentiality, and deadlines, ensuring reliable insights for business operations.
Microsoft Excel customer service Customer Loyalty/ Retention Data visualization Data entry clerk
Biometrics Technology Ltd
Remote Customer Success Representative
March 2022 - June 2025 (3 years and 3 months)
Kenya
Provided high-level customer service via inbound calls, live chat, and email, maintaining a 95% satisfaction rate. Researched and resolved customer issues with urgency and professionalism, ensuring timely resolutions. Performed proactive sales outreach to existing customers, upselling additional services and features. Used Zendesk and HubSpot to track cases, log interactions, and monitor sales and service KPIs. De-escalated complex customer concerns, restoring trust and satisfaction. Collaborated with cross-functional teams to improve workflows and customer
engagement strategies.
CloudHelp Services
Customer Support Assistant
June 2021 - December 2021 (6 months)
Kenya
Managed inbound and outbound calls and emails, addressing order inquiries, returns, and escalations. Applied troubleshooting techniques to resolve customer issues across multiple platforms. Engaged in proactive sales to repeat customers, contributing to revenue growth. Logged all customer interactions into Salesforce for accurate tracking and reporting.