About Branko
Senior Technical Project Manager and Programme Manager with 20+ years of experience delivering complex, high-value technology programmes across retail, financial services, technology, and education.
I specialise in end-to-end delivery ownership — taking full accountability for programmes from initiation through go-live and post-live support. My background spans digital transformation, cloud migration (AWS, Azure, GCP), bespoke software implementation, system and API integration, legacy platform modernisation, card payments processing and information security compliance. I have managed large-scale programmes for Tier 1 organisations including Dyson, Leroy Merlin Italia, Debenhams, King's College London, Travis Perkins, and American Express, coordinating internal teams, offshore delivery partners, and external systems integrators across EMEA and Asia Pacific.
I have completed CISSP, PRINCE2 and Certified ScrumMaster certifications and am equally comfortable leading Waterfall, Agile, and hybrid delivery programmes. Additional credentials include CIPM, CIPP/E, ISO 27001 Lead Auditor, TOGAF 9, and PCI DSS QSA — giving me particular depth in regulated, security-sensitive environments where governance and compliance are as important as delivery pace.
I am available for day, week, and month engagements. I work hands-on — I take ownership, manage the complexity, and deliver.
English
Native or bilingual
Can work on-site
Milton Keynes (up to 50km), London (up to 20km)
Experience
- EnactorSenior Programme Manager / Customer Success ManagerDIGITAL AND ITOctober 2024 - April 2026 (1 year and 6 months)Hertford, United KingdomLed full lifecycle delivery of bespoke software Point of Sale implementation programmes for global retail clients, acting as the primary point of contact across all stakeholders and maintaining end-to-end governance, alongside concurrent ownership of the company's ISO 27001:2022 compliance programme.•Transformed a failing POS upgrade programme for Leroy Merlin Italia, Tecnomat Italia and Bricocenter Italia, which at the point of taking over had no development backlog and a 9-person development team in Sri Lanka needing work, and client threatening to cancel the contract.•Recovered the programme by leading face-to-face client workshops in Milan and Hertford, capturing detailed business requirements, mapping process flows, confirming acceptance criteria, and working with the solution architect and technical director to finalise designs and fill the development pipeline.•Significant engagement required with senior client management to drive meaningful improvement in the quality of their requirements and acceptance criteria, especially unhappy paths.•Achieved go/no-go deployment milestone in February 2025 with 2 live pilot tills.•Led workshops to complete design for migrating store servers and estate manager into AWS and then GCP.•Programme-managed ISO 27001:2022 implementation across UK and Sri Lanka operations (~170 staff), encompassing all 93 Annex A controls; conducted gap analysis, produced policies, procedures, risk documentation, and detailed process flows.•Coordinated internal resources across UK and Sri Lanka; leveraged AI productivity tools to accelerate policy and process documentation at scale, significantly reducing elapsed time.
- DysonSenior Technical Project ManagerDIGITAL AND ITApril 2022 - September 2024 (2 years and 5 months)Malmesbury, United KingdomDirected a portfolio of digital transformation projects enhancing e-commerce, customer service, and supply chain systems for a global consumer electronics leader across multiple global markets.•Orchestrated integrations of Manhattan Active Omni (MAO) order management with Hybris, Salesforce, SAP S/4HANA, parcelLab, and Centiro via MuleSoft APIs across multiple global markets.•Designed an innovative approach to implement online order tracking, post-purchase communications, self-service returns, and Click & Collect solutions, across multiple markets at the same time, with my designs approved at ARB.•Developed reporting dashboards for returns, refunds, and delivery performance, enabling data-driven optimisation across markets.•Delivered projects using Jira in a fast-paced Agile environment, running sprint planning, daily stand-ups, sprint reviews, and backlog refinement; reduced integration errors through rigorous design review and testing protocols.
- REPL Group (now part of Accenture)Senior Technical Project ManagerDIGITAL AND ITJune 2021 - February 2022 (8 months)Stratford-upon-Avon, United KingdomDelivered enterprise procurement and migration programmes for major UK retail clients as part of a specialist retail technology consultancy, with a focus on vendor evaluation, proof-of-concept delivery, and data-driven executive decision-making.• • Led a £7.5m Demand & Fulfilment RFP for Pets at Home, coordinating three major vendors (Relex, Blue Yonder, SAP) and managing data-driven proof of concepts over five months; secured executive sign-off on vendor selection using complex automated scoring models built in Excel, providing fully auditable evaluation outputs.• • Oversaw cross-border migration of testing infrastructure from the UK to South Africa, managing compliance requirements, structured knowledge transfer, and operational continuity throughout.
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Education
- Bachelor of Business (Accounting)University of South Australia1991Bachelor of Business (Accounting)
Certifications
- CISSP (Certified Information Systems Security Professional)ISC22013
- Cerified Scrum MasterScrum Alliance2022