About Carla
A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support to the Medical, Educational and Property sectors ensuring projects are completed on time with extreme confidentiality. Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organised environment in which provides top level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skillset offering exceptional organisational/administrative skills and ensuring 100% customer satisfaction.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Virtual Assistant - NDA SignedVirtual AssistantMEDICALMarch 2020 - Today (6 years and 3 months)Various contracts (NDA's signed) across the Medical, Educational, Aesthetics and Property sectors. List of duties and skills include:Personal Assistant:- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.- Confidently navigated multiple IT software and systems including G-suite and Dropbox to seamlessly share and communicate announcements, minutes and correspondence.- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedule.Social Media Management and Marketing:- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.- Created various content for both stories and grid posts on Instagram and Facebook.- Oversaw overhaul of content strategy, incorporating findings from new data.- Managed paid Facebook advertisements, effectively utilising allocated budgets and additional resources to achieve maximum ROI.- Executed successful, innovative social media marketing campaigns with clear call-to-action.- Recruited high-performing advertising teams to maximise brand revenue.- Uploading podcasts to Vimeo and Youtube in order to be embedded into paid portals on websites as well as podcast platforms, such as Captivate.Project Management:- Expertly executed projects, delivering milestones on time and within budget.- Coordinated large-scale events and conferences, offering planning and on-the-day support to ensure smooth proceedings.- Prepared meeting rooms and event spaces to achieve successful client engagements.- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing efficiency of computing tasks.Website Management:- Reviewed, updated and uploaded content using WordPress, maintaining brand messaging consistency throughout.- Updated and maintained content for three websites across WordPress.
- L J Leisure LtdDirectorHEALTH AND WELLNESSSeptember 2018 - Today (7 years and 9 months)Godmanchester- Owner of an national, multiple award winning Hair Salon, run by manager onsite.- Oversee monthly account reconciliations, billing cycles and invoice management.- Complete monthly payroll for 7 team members.- Boosted customer satisfaction scores through fast and knowledgeable feedback resolution.- Achieved profitable, award-winning salon within first 2 years.
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Education
- GCSE's A-CErnulf Secondary School2007Achieved 10x GCSE's including Maths, English, Science and IT.
- AS LevelsErnulf Secondary School2009Achieved 2x AS Levels in Leisure Studies and Media Studies
Certifications
- First Aid at WorkSave Lives at work2022
- Preparing to Teach in the Lifelong Learning Sector (PTLLS)AET Courses2014