Carl Martin

Manage and support multiple operating systems and environments on various platforms. Respond to, address and resolve all server-related, end-user hardware and software service requests. Perform scheduled hardware and software server maintenance. Deploy new versions of software and operating systems. Maintain backups and hardware/software inventory. Support third-party applications. Converse and communicate appropriately with all levels of the organization. Develop and maintain procedural documentation. Document existing configurations. Monitor company networks to ensure security and network connectivity through LAN, WAN and VPN.

Give excellent customer service. Support customers on-site. Support customers remotely. Build desktop machines. Build Laptop machines. Maintain and support the Citrix environment. Maintain and support virtual office. Maintain and support Azure Remote App. Maintain and support o365 exchange. Maintain and support SharePoint. Maintain and support Azure AD. Manage and support bit locker. Mobile phone support. Active Directory support. Rebuild Profiles. Create builds in Microsoft deployment tool. Deploy machines using Intune. Network state monitoring and RCA management. Asset procurement and support. Ticket allocation and management. Create and manage knowledge base articles. Desk to Cab patching. Software Deployment. Maintain WP hardware. Raise tickets and liaise with third parties. Assist HR with investigations within the business. Monitor and Investigate Virus and SPAM instances. Support IT security with Virus RCA. Pro-actively monitor O365. Train and mentor 1st line team on desktop tasks. Support managers by creating detailed Jira reports.