About Carlos
Operations & Automation Specialist focused on small, high-impact projects:
If your team spends time every week on something manual, repetitive, or fragile, it’s probably automatable.
I help small and growing teams remove manual operational work in 2–4 weeks.
Typical projects include automating recurring reports, simplifying internal workflows, connecting tools that don’t talk to each other, and replacing repetitive admin tasks with reliable systems that actually get used.
I currently lead automation and operational performance initiatives in last-mile logistics in Berlin, where the systems I’ve built have delivered double-digit productivity gains and six-figure annual cost savings. Alongside this role, I take on a limited number of short, hands-on freelance projects.
I work end-to-end: understanding the problem, estimating impact, building the solution, and helping teams adopt it, without over-engineering or long consulting engagements.
Tools: n8n, Make, ChatGPT, Gemini, Python, SQL, Google Sheets, BI tools.
Background: high-growth startups, Big Tech operations, and consulting across logistics, marketplaces, fintech, insurance, and e-commerce.
Portuguese
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- FlinkCentral Last Mile OperationsLOGISTICS AND SUPPLY CHAINDecember 2023 - Today (2 years and 6 months)Berlin, Germany
- Led the scooter allocation optimization initiative: ROI modelling, hub-level placement, and collaboration with the Dispatch product team, resulting in a 15% increase in deliveries per hour and €250k in annual savings.
- Revamped Flink's on-time program, combining incentives and monitoring, raising rider compliance by 50% and reducing rider-driven cancellations by 20%.
- Owned Delivery-as-a-Service partnerships end-to-end (pricing, capacity, quality, cost), reducing missed orders by 40% while protecting per-order profitability.
- Planned and designed a shift-extension mechanism for peak demand periods, adding 10% to available rider hours during hub stress.
- Within Flink's AI Builders team, led a 3-person squad delivering automations with Gemini, ChatGPT, and n8n to streamline workflows and lower costs.
- UberProgram Specialist IV, EMEA Customer Operations Strategy & PlanningTRANSPORTATIONNovember 2021 - November 2023 (2 years)Lisbon, Portugal
- Helped create the EMEA Sales & Driver Account Management operating model; contributions supported record Rider CSAT (4.7) and a 15% reduction in Lisbon driver churn during the summer peak.
- Ran PMO for restructuring programs: standing up new business units, sunsetting non-critical ones, and redesigning support processes.
- Produced analytics and briefs that informed regional leadership forums and prioritization.
- Karma NetworkDigital Business Strategy ConsultantSOCIAL NETWORKSOctober 2020 - November 2021 (1 year and 1 month)Lisbon, Portugal• Contributed to a company-wide digital assessment for Portugal's leading eCommerce platform in response to Amazon's expansion; several team proposals were adopted and awarded.• Supported growth work for a Portuguese neobank that achieved 80% YoY customer growth at €13 CPA.• Participated in a pilot for an insurance venture, covering research, A/B testing, and B2C lead generation.
Recommendations
Be the first to recommend Carlos
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master's in Information Systems and Computer EngineeringInstituto Superior Técnico - Technical University of Lisbon2019Master's in Information Systems and Computer Engineering
- Exchange Programme — Computer ScienceTongji University2017Exchange Programme — Computer Science