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Carlota Gil CarreteroCG

Carlota Gil Carretero

Community & CX Consultant

€200/day
Madrid, ES
3-7 years

Average response time: 1 hour

About Carlota

I help coliving operators, startups and innovation programs build communities people stay in and talk about.

Former Head of Customer Experience at Urban Campus, where I scaled community operations from 2 to 11 buildings and led a 1000+ resident community while increasing satisfaction by 25%.

I bring 10+ years across community building, startup ecosystems and program leadership at AWS and Schoolab, combining human connection with structured, scalable operations.

I typically support organizations with:
• community & CX strategy
• retention improvement
• team setup and training
• operational playbooks
• ecosystem and partnership development

Available for fractional leadership, project-based consulting and market expansion.
  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Madrid (up to 50km)

Experience

  • Urban Campus,
    Head of Customer Experience
    REAL ESTATE
    June 2022 - October 2025 (3 years and 4 months)
    Madrid, Spain
    Urban Campus is a real-estate operator striving to change the way we live in urban areas by fostering meaningful connections
    • - Designed processes for scalable community operations, going from 2 buildings to 11 building and a 1000+ community
    • - Optimised performance tracking, KPI collection and community budget allocation across 11 buildings
    • - Managed a team of 5 coliving managers and increased customer satisfaction 25%
    community building ecosystem builder Customer Loyalty/ Retention scale up Events
  • Amazon Web Services,
    Startup Demand Generation Representative Benelux
    May 2021 - June 2022 (1 year and 1 month)
    Madrid, Spain
    AWS is the worldwide leading cloud provider
    • - Business expansion and identification of 91 opportunities amounting to USD 1.3 million. 110% quarterly targets achieved.
    • - Ecosystem building: partnerships with Benelux Universities to support early stage startups and position AWS as the go-to provider
    • - EMEA People Champion: shaped the structure and vision of People & Culture for 40+ individuals.Organized activities and assessed job satisfaction.
    • - Industry specialization: Sustainability, Health Care & Life Science
    Innovation ecosystem builder Business development sustainability
  • The WellBeing Project,
    Special Projects Manager
    September 2020 - April 2021 (7 months)
    Madrid, Spain
    • - Project management: launch and execution of 6 projects, roadmap planning, new processes implementation and follow-up
    • - Strategic partnerships and network development: close collaboration with top academic and research ecosystems (Harvard, NYU, Columbia), governments (Canada, France, Spain) and worldwide organizations (WEF, Ford and Rockefeller foundations) to create new initiatives

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Education

  • Msc in Management Grande École
    ESSEC Business School
    2016
    Msc in Management Grande École
  • BA
    University of Sussex
    2012
    BA

Skill set

Categories

  • Other