Description

I help coliving operators, startups and innovation programs build communities people stay in and talk about.

Former Head of Customer Experience at Urban Campus, where I scaled community operations from 2 to 11 buildings and led a 1000+ resident community while increasing satisfaction by 25%.

I bring 10+ years across community building, startup ecosystems and program leadership at AWS and Schoolab, combining human connection with structured, scalable operations.

I typically support organizations with:

• community & CX strategy

• retention improvement

• team setup and training

• operational playbooks

• ecosystem and partnership development

Available for fractional leadership, project-based consulting and market expansion.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Urban Campus,
Head of Customer Experience
REAL ESTATE
June 2022 - October 2025 (3 years and 4 months)
Madrid, Spain
Urban Campus is a real-estate operator striving to change the way we live in urban areas by fostering meaningful connections
• - Designed processes for scalable community operations, going from 2 buildings to 11 building and a 1000+ community
• - Optimised performance tracking, KPI collection and community budget allocation across 11 buildings
• - Managed a team of 5 coliving managers and increased customer satisfaction 25%
community building ecosystem builder Customer Loyalty/ Retention scale up Events
Amazon Web Services,
Startup Demand Generation Representative Benelux
May 2021 - June 2022 (1 year and 1 month)
Madrid, Spain
AWS is the worldwide leading cloud provider
• - Business expansion and identification of 91 opportunities amounting to USD 1.3 million. 110% quarterly targets achieved.
• - Ecosystem building: partnerships with Benelux Universities to support early stage startups and position AWS as the go-to provider
• - EMEA People Champion: shaped the structure and vision of People & Culture for 40+ individuals.Organized activities and assessed job satisfaction.
• - Industry specialization: Sustainability, Health Care & Life Science
Innovation ecosystem builder Business development sustainability
The WellBeing Project,
Special Projects Manager
September 2020 - April 2021 (7 months)
Madrid, Spain
• - Project management: launch and execution of 6 projects, roadmap planning, new processes implementation and follow-up
• - Strategic partnerships and network development: close collaboration with top academic and research ecosystems (Harvard, NYU, Columbia), governments (Canada, France, Spain) and worldwide organizations (WEF, Ford and Rockefeller foundations) to create new initiatives