Carolina Basso

Auditing third party provider; Working with internal and external stakeholders, including auditors and regulators, to ensure compliance; Developing and delivering training programs to ensure awareness of compliance requirements; Monitoring compliance activities, reporting on findings, and suggesting improvements; Providing guidance and advice to business units on regulatory requirements, policies, and procedures.

Coordinated Sales process activities with other functional partners in support of end-to-end process execution; Supported the Sales team with the administrative and operational aspects of the selling process; Creating and managing opportunities,reports and dashbords on SalesForce, including mass updates with data loader; Developed an analytical database and redesigned sample delivery workflow, cutting lead time by 61 %. Served as Celonis power user: created dedicated Sales process dashboards, led six regional trainings (BR, Pacific, MX, CanUSA), driving 20% tool adoption. Optimized One-Time Pricing model, reducing OTP orders from 42% to 2%, saving 60 annual team hours and improving invoice accuracy. Sales Pipeline Automation with Salesforce Inspector. Led the transformation of the opportunity management process in Salesforce, enabling the massive processing of over 800 opportunities in 2 hours (95% reduction in execution time). Developed a replicable guide shared across regions to expand adoption.

Delivered world-class customer service to global accounts; managed order to cash process. Coordinated resolution of issues related to the invoice, product return/ availability, logistics arrangements (mainly inland and marine) and order fulfilment documentation. Automated 8 SAP-integrated macros, slashing task execution time by 80%— recognized with an Award. Demonstrated rapid learning and ownership by transitioning across diverse customer portfolios without service disruption and consistent results.