About Caroline
I’m a Programme Manager specialising in complex business and technology transformation, with deep expertise in Product Information Management (PIM), data strategy and enterprise‑wide change.
Across my career at Boots UK and No7 Beauty Company, I’ve led multi‑million‑pound programmes that modernise systems, simplify processes and deliver measurable value. I’m known for creating clarity in ambiguity, building strong relationships with senior leaders, and establishing governance that enables teams to deliver at pace.
My leadership style is firm, fun and grounded — I enjoy bringing people together, nurturing high‑performing teams and helping organisations navigate transformation with confidence.
Key strengths include programme leadership, change management, governance, risk and stakeholder engagement. I’m passionate about delivering outcomes that matter and enabling teams to do their best work.
English
Native or bilingual
Can work on-site
Weybridge (up to 50km)
Experience
- Boots UKProgramme ManagerRETAIL (LARGE RETAILERS)September 2022 - July 2025 (2 years and 10 months)Weybridge, United Kingdom
- Led delivery of an enterprise‑level PIM Programme (c$24m), transforming processes and systems for article master data and digital product data across 600 internal and 3,000 supplier users.
- Designed and embedded a unified delivery framework across 20+ workstreams, strengthening governance and decision‑making.
- Provided multi‑level reporting to Programme Board, Steering Group and Executive stakeholders.
- Built strong senior‑level relationships to drive alignment and unblock issues. Built effective relationships with senior stakeholders to ensure smooth delivery.
- Secured iterative funding through robust business case development.
- No7 Beauty Company (Boots UK)Programme ManagerRETAIL (LARGE RETAILERS)May 2019 - September 2022 (3 years and 4 months)Weybridge, United Kingdom
- Delivered the Master Data Transformation Programme (c$5m) using Stibo STEP.
- Delivered the FUSE Programme (c$2m), creating MI for finance and commercial teams.
- Supported creation of the Business Transformation Portfolio Steering Committee overseeing $30m of programmes.
- Developed a data quality scorecard, reducing data pain points.
- Provided project management for a strategic brand review.
- Facilitated Steering Groups and Programme Boards.
- Boots UKProgramme ManagerRETAIL (LARGE RETAILERS)January 2019 - May 2019 (4 months)Nottingham, United Kingdom
- Delivered an efficiency programme achieving £6.3m annual savings.
- Strengthened governance and planning across an inflight programme.
- Developed and executed a communications plan for a large, dispersed stakeholder group.
- Managed issue resolution for a national field team.
- Launched Boots' first electric vehicles for medication delivery
Recommendations
Be the first to recommend Caroline
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Certifications
- MSP Accredited Practitioner Certification (Managing Successful Programmes)AXELOS Global Best Practice2022
- Prince2 Practitioner CertificationAPMG International2014