Celine Godines, Senior Operations Manager

Description

Results-driven and analytical Senior Operations Manager with extensive experience in

project planning, operations leadership, and driving business transformations. Adept at

managing complex projects, optimizing processes, and leading cross-functional teams of up

to 85 professionals across various industries, including hospitality, travel, energy, and cloud

storage. Recognized for cultivating strong client relationships, implementing cost-effective

solutions, and exceeding business objectives.

KEY ACHIEVEMENTS:

• Spearheaded the successful mobilization of prestige contracts, transitioning them from

implementation to operations, increasing headcounts from up to 3 times within a year.

• Reduced attrition rate by almost 15%, going from a 43% attrition rate to under 30%

• Consistently exceeded client targets and achieved measurable business growth.

• Developed strong relationships with stakeholders, securing future capital works and

project expansions.

CORE COMPETENCIES:

• Leadership & Management: Team Leadership, Talent Development, Performance

Management, Strategic Planning, Change Management, People Growth

• Project Execution: End-to-End Implementation, Risk Management, Process

Optimization, Financial Forecasting

• Client Engagement: Relationship Building, Business Reviews, Escalation Resolution,

Customer Success

• Operational Excellence: Cost Optimization, P&L Management, Quality Assurance,

Reporting & Analytics

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Verisk
PMO Coordinator
June 2024 - December 2024 (6 months)
Málaga, Spain
• Oversee and support project delivery initiatives across multiple business units.
• Establish governance frameworks to ensure consistent reporting and compliance.
• Drive process improvements to enhance team performance and delivery timelines.
WEBHELP
Senior Operations Manager (B2B Sales and Customer Service/Tech Support)
June 2022 - June 2023 (1 year)
• Spearheaded sales forecasting and program operations management.
• Led a dynamic team of 2-5 Project Managers to consistently surpass client targets.
• Achieved business objectives while ensuring compliant operations.
• Delivered outstanding customer experience in B2B sales and tech support.
Program Manager (B2B Sales and Customer Service/Tech Support)
WEBHELP
Program Manager (B2B Sales and Customer Ser vice/Tech Support)
May 2021 - May 2022 (1 year)
Benalmádena, Spain
• Determining and define project scope and objectives.
• Planning Implementation for the start of every projects.
• Overseeing all incoming and outgoing project documentation.

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Bachelor's degree in Office Automation and Secretarial Studies
LEP de L'Etoile
1996

Six Sigma Yellow Belt Certification
LinkedIn
2019
Human Resources Foundations - Understanding Organizations and the Role of HR
Alison
2023

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Digital Project Manager