About Charlotte
I'm an operations specialist who gets a genuine kick out of figuring out how businesses actually run, and then making them run better.
Over the years, I've worked inside high-growth companies doing the hands-on work: untangling processes, building systems that scale, and connecting the right tools so teams can focus on the stuff that actually matters. I'm not a "here's a 40-slide deck, good luck" kind of consultant. I get stuck in, work alongside teams, and build things that hold up after I leave.
Right now, a big part of what I do is helping businesses integrate AI, specifically Claude (Anthropic), into their existing tech stacks. That might look like automating repetitive knowledge work, building internal AI tools your team will actually use, or connecting AI to your CRM so nothing falls through the cracks. The goal is always the same: real efficiency gains, not just impressive demos.
I take a practical approach. I'll tell you what's worth building and what isn't, and I won't over-engineer something when a simpler solution does the job.
If you're trying to get more out of your tools, your team, or your time, let's talk.
English
Native or bilingual
Can work on-site
London (up to 50km)
Experience
- TradestarsDirector of TechnologyApril 2024 - Today (2 years and 2 months)London, United Kingdom•Defined and led the long-term technology vision, aligning digital strategy with commercial objectives and wider business growth plans.•Identified, assessed, and implemented emerging technologies to create competitive advantage, strengthen operations, and elevate customer experience.•Maintained high levels of operational resilience, ensuring system stability, scalability, cybersecurity, and business continuity across all technology environments.•Managed substantial CAPEX and OPEX budgets, optimising resource allocation and evaluatingmajor technology investments. CAPEX budgets accounted for ~10% of overall build costs, ranging from £250k to £500k.•Led risk management and business continuity initiatives, implementing secure, resilient infrastructure to minimise downtime and maintain system reliability.•Managed a cross-functional team including internal staff and external specialists, hardware contractors, developers, and network engineers to deliver complex, multi-vendor technology programmes.•Led a major transition from legacy software to a new app platform, enhancing customer experience, support efficiency, and overall system performance while reducing operating costs.• Directed end-to-end tender processes covering network and connectivity, CCTV/security, access control, and workspace app management.• Redesigned and rebuilt the Monday.com Sales CRM, transforming it into a fully optimised, data-driven sales engine. Rebuilt pipelines, introduced advanced and created integrated reporting dashboards—resulting in stronger data accuracy, deeper performance insights, and a measurable increase in deals closed.• Managed the company-wide migration from GSuite to Microsoft 365, including data mapping, identity configuration, and full rollout. Delivered structured user training programmes, ensuring rapid adoption, improved collaboration, and minimal disruption.
- TradestarsTech Integration LeadJuly 2023 - April 2024 (9 months)• • Developed detailed integration strategies, working closely with technical and business stakeholders to define requirements and success criteria.• • Designed scalable integration architectures across APIs, middleware, and data pipelines, ensuring long-term reliability.• • Managed full lifecycle integration projects, including scoping, budgets, timelines, and risk.• • Coordinated engineering, infrastructure, QA, and operations teams to deliver seamless cross functional execution.• • Implemented the Nexudus CRM platform organisation-wide, ensuring smooth onboarding and operational adoption.• • Directed a large-scale vendor and network transition with zero impact on customer experience or business continuity.• • Oversaw the installation and management of network, security, and access control systems for a major workspace development.• • Created detailed Standard Operating Procedures (SOPs) for all technology functions, improving consistency, knowledge sharing, and operational efficiency.
- The Ops WomanTechnology ConsultantNovember 2022 - April 2024 (1 year and 5 months)• • Led end-to-end digital project management using Asana, ClickUp, and Trello.• • Acted as primary client contact, translating business needs into technical requirements and keeping stakeholders aligned throughout project lifecycles.• • Optimised partner lifecycle management processes across sourcing, onboarding, and performance execution.• • Implemented and customised CRM platforms (HubSpot, Pipedrive, Zoho, ClickUp CRM), including audits, workflow automation, and integration planning.• • Built management information dashboards using Google Sheets, HubSpot Analytics, and Zoho Reports to support strategic decision-making.• • Developed and documented SOPs across sales, marketing, and operations to drive scalability and predictability.• • Delivered training and ongoing technology support to increase adoption and continuously improve processes.
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Education
- Master's DegreeThe Royal Central School of Speech and Drama2012Master's Degree
- Bachelor of Arts (BA)Northumbria University2011Bachelor of Arts (BA)