- Marshalls PLCLogistics Clerk/AdminLOGISTICS & SUPPLY CHAINSeptember 2021 - Today (3 years and 5 months)Carluke, Scotland, United KingdomTracking our lorry drivers, communicating with other sections of the logistics & sales departments via Email, Phone & instant messenger. Supplying drivers with their paperwork and checking their lorries in and out. Helping arrange my managers calendar. Creating training packages and live spreadsheets to track drivers, orders and products.
- NFU MutualSales and Customer advisorBANKING & INSURANCESeptember 2016 - September 2021 (5 years)Glasgow, Scotland, United KingdomI handled calls, emails and online enquiries for customers with existing policies where I would update changes and help with issues. I also arranged quotes for new insurance policies ranging from home, Car, LGV, Agricultural Vehicles, motor homes, tractors etc. I also held a training seminar with training packs I created to teach a group how to handle online enquiries. I has targets for leads and up selling as well as customer retention.
- Alex Nangles ElectricalSales Administrative Assistant/ Expediting/ ReturnsENERGY & UTILITIESOctober 2010 - September 2016 (5 years and 10 months)Livingston, Scotland, United KingdomI performed data entry and administration duties to support our sakes department, I expedited orders for customers and kept spreadsheets to track orders and stock. I handled all returns from customers and to suppliers as well as stock management and stock ordering for our stationary. I created the welcome packs which were given to all new customers and helped design elements of the website
- Carluke High school2010GCSE