About Chris
How I can help you right now:
- Fixing Leaky Funnels: I identify where you are losing money in the customer journey and use psychological nudges to increase conversion rates (CRO).
- Digital Transformation: I transition traditional businesses from legacy print/offline media to highly trackable, automated digital engines.
- High-Ticket Sales: I specialize in selling complex, expensive products (£2k+) where trust and authority are required to close the deal.
English
Native or bilingual
Experience
- Ogawa World UK & Oakdale BedsSenior Marketing ManagerLUXURY GOODSJanuary 2022 - Today (4 years and 5 months)Shrewsbury, United Kingdom• Strategic Leadership & Forecasting: Developed and presented the annual marketing roadmap to Oakdale Directors and Ogawa Board, forecasting lead volumes and budget requirements to align with company revenue targets.• Commercial Optimization: Shifted the department’s primary KPI from "Volume of Leads" to "Cost Per Sale" (CPS). By re-aligning ad targeting based on consumer psychology insights, reduced CPS by 15% while maintaining volume, directly improving gross margin contribution.• High-Ticket Funnel Strategy: Overhauled the "Free Home Demonstration" customer journey. Applied behavioural "nudges" and trust signals to the CRM workflow, increasing the conversion rate from Lead-to-Appointment by 20%.• Resource & Vendor Management: Manage a hybrid workflow of internal staff and external agencies (web dev, SEO, events). Conducted a comprehensive vendor audit in 2024, renegotiating contracts to save 10% on annual overheads without compromising output.• Cross-Brand Growth: Identified and executed a cross-selling strategy between the two brands, utilizing the existing Oakdale customer database to market Ogawa massage chairs, increasing Customer Lifetime Value (CLV).
- Oakdale BedsMarketing managerLUXURY GOODSJanuary 2018 - January 2022 (4 years)London, United Kingdom• Digital Transformation: Built the paid social (Meta/Google Ads) infrastructure from the ground up. Generated the company’s first 1,000 digital leads within 6 months, achieving a Cost Per Lead (CPL) 50% lower than legacy print media.• Brand Launch Success: Executed the Ogawa UK launch strategy. Organized a high-profile activation at Westfield London that generated £45k+ in direct revenue over 3 days, exceeding the launch sales target by 150%.• Exhibition Impact: Managed logistics and design for the Ideal Home Show. Redesigned the stand layout to optimize footfall flow, resulting in a record-breaking 2,500 qualified leads captured over the 17-day event (a 30% increase vs. previous years).• Conversion Rate Optimization (CRO): Rewrote the "Request a Brochure" landing page copy using persuasive psychological triggers. This improved the web visitor-to-lead conversion rate from 1.8% to 3.5%, doubling organic lead volume without increasing ad spend.• E-Commerce Growth: Launched the Shopify store for Ogawa accessories, taking online revenue from £0 to £10k monthly recurring revenue (MRR) within the first year through targeted email campaigns.
- Channel 4ResearcherPRESS AND MEDIAMarch 2017 - January 2018 (10 months)London, United Kingdom• Data Analysis: Analysed quantitative viewing data (BARB) and qualitative focus group feedback to identify emerging trends in audience consumption.• Insight Reporting: Translated complex data sets into actionable insights for stakeholders, directly influencing marketing messaging for new show launches.• Relevance to Current Role: Gained foundational expertise in mass-market segmentation and data interpretation which I now apply to commercial marketing strategies.
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Education
- MSc/MBA(Hons) Marketing & BusinessMSc/MBA
- Google Ads Certified (Search & Display)Google Ads Certified (Search & Display)