Chris Bloxham

Currently oversee operations for the flagship store and spa at Peoplecareplanetcare, driving sales, optimising customer experience, and fostering team growth. Managed P&L, stock control, and operational planning while ensuring seamless integration of spa and retail services. Key Achievements:

• Exceeded sales targets through a customer centric approach, data driven promotions, and product optimisation.

• Led and mentored teams, enhancing customer service, product knowledge, and sales performance.

• Implemented scalable systems for P&L management, stock control, and operational planning, aligning with Lean methodologies.

• Refined workflows, boosting efficiency, customer satisfaction, and overall business performance.

• Drove business growth through strategic brand activations, events, and community engagement.

• Ensured compliance with health and safety, HR standards, and service excellence.

• Conceptualised and implemented immersive retail experiences blending wellness, sustainability, and storytelling, driving a +20% increase in engagement and customer satisfaction.

• Led test and learn initiatives for new service models, capturing guest feedback to inform future rollout strategies and store concepts.

• Collaborated with brand, marketing, and design teams to create community-led experiences that reinforced brand purpose and deepened emotional connection with customers.

• Conducted competitive and trend analysis to inform experience design and inspire cross functional retail innovation.

• Developed exclusive in store activations and curated services for key customer segments, aligning with brand values and driving high value client retention.

Managed delivery and account management of consulting services across multiple industries, driving organisational transformation and improving project outcomes. Led key accounts worth £25M+ annually, overseeing large scale projects in pharmaceuticals, automotive, food & beverage, and defence to enhance efficiency and predictability. Key Achievements:

• Oversaw regional delivery for global Platinum level accounts, ensuring seamless execution.

• Streamlined project workflows, maintaining up to date CRM systems and clear documentation.

• Developed deliverables within the Statement of Works, collaborating with senior consultants.

• Led onboarding for clients and associates, enhancing engagement success.

• Provided strategic insights through performance metrics analysis, improving efficiency.

• Ensured timely fulfilment of contractual obligations, maintaining high client satisfaction.

• Implemented Agile and Lean Six Sigma principles to optimise processes and eliminate bottlenecks.

• Collaborated with Delivery Operations to streamline invoicing and financial processing.

• Collaborated with global partners to align learning strategies, supported content delivery via digital platforms.

• Contributed to development of training content, including e-learning, in-person workshops, and virtual coaching.

• Managed delivery for enterprise clients across complex, tech-driven transformation projects, contributing to long-term client success and satisfaction.

• Collaborated with cross-functional teams to deliver Agile-based onboarding and implementation, ensuring clients achieved measurable outcomes.

• Used tools like Jira, Confluence, and Salesforce to maintain transparency, optimise workflows, and support customer enablement.

Executed growth focused operational strategies across UK retail stores, improving KPIs, profitability, and sales performance. Oversaw key business functions including sales, HR, training, and customer service, enhancing efficiency and building high performing teams. Identified and resolved operational inefficiencies, ensuring scalability and alignment with global strategic objectives.

Developed detailed customer journey roadmaps and personas to elevate service delivery and inform store experience design. Streamlined onboarding and training programs, resulting in improved retention and service consistency. Designed and delivered modular training frameworks covering sales, customer service, and sustainability, enabling scalable team development across the UK.

Spearheaded immersive retail strategies reflecting Nudie’s sustainability ethos, including community focused in-store events and repair initiatives, which boosted footfall and customer loyalty. Partnered with global brand teams in Sweden to align local activations with international campaigns, ensuring brand consistency and cultural relevance.

Led omnichannel rollouts, integrating online storytelling with physical touchpoints for a seamless customer experience. Piloted new spatial layouts informed by customer data to improve flow, engagement, and product placement. Facilitated leadership coaching sessions and performance reviews for store managers, supporting succession planning and team growth.

Used customer insights to segment audiences and tailor engagement strategies, increasing retention and repeat visits. Maintained long term relationships with high value clients through bespoke service strategies, supporting loyalty and lifetime value. Regularly analysed customer feedback to drive continuous experience improvements across digital and in-store channels.