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Malt Strategy
Christian BucholdtCB

Christian Bucholdt

Omnichannel & AI Architect | Genesys, SF, Kore.ai

€945/day
Prague, CZ
15+ years
Hands-on
Omni-channel
Enterprise Architecture
Program Management
International

Average response time: 1 hour

About Christian

I'm an independent architect and advisor for omnichannel customer experience and AI in service operations.

I work with mid-to-large European enterprises and system integrators across DACH and CEE.

Where I focus
CCaaS strategy, selection and architecture — Genesys Cloud, Salesforce Service Cloud, Sprinklr. Conversational AI design and governance, CCM integrated. GenAI applied to customer service operations and software delivery - end-to-end, not isolated proofs of concept. Enterprise low-code as the integration and process layer around CX (OutSystems certified; experienced across Mendix, Appian, ServiceNow).
The question most of my clients are wrestling with right now: where does GenAI actually belong in a regulated, customer-facing operation, and how do you govern it without either freezing the rollout or breaking production? That's where most of my recent engagements have been.

How I work
I'm typically engaged as solution architect, advisor, or program lead - for platform selection, RFI/RFP, target architecture, conversational AI design, GenAI readiness, or oversight of multi-vendor CX transformations. Senior independent, not a body shop placement.

Background
20+ years in enterprise IT. Delivery leadership at EPAM and Persistent (250+ and 450+ people across DACH and Europe). IT and program leadership at UBS in Zurich, Hong Kong and Singapore. Architecture roles at Credit Suisse and GfK. Co-Founder of Codena.Tech, a curated network for certified low-code capacity and European defense tech.

Credentials
TOGAF, PMP, OutSystems, Kore.ai, IREB, COBIT, Azure IoT Developer Specialty. MBA (University of Liverpool). MSc Geographic Information Science (Salzburg).

Practical
Industries: financial services, insurance, retail, manufacturing. Languages: German (native), English (full professional).
Based between Prague, Munich and Zug, working across Europe.
Available for advisory and delivery engagements.
Banking and Financial Services
Large Retailers
Medical Devices

  • English

    Native or bilingual

  • German

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Codena s.r.o.
    Co-Founder
    September 2025 - Today (9 months)
    Co-Founder of Codena.Tech, a curated network for certified low-code capacity (OutSystems, Mendix, Appian, ServiceNow) and European defense tech orchestration. Focus on DACH and CEE.
    Business development
  • Independent Practice
    Principal Business Acceleration & Omni-channel Advisory
    March 2022 - Today (4 years and 3 months)
    EIndependent architect and advisor for omnichannel CX and AI in service operations. Engagements typically cover CCaaS strategy and architecture (Genesys Cloud, Salesforce Service Cloud / Agentforce Contact Center, Sprinklr), conversational AI design and governance (Kore.ai certified), and where GenAI actually fits in regulated service operations. Also enterprise low-code delivery on OutSystems (certified), Mendix, Appian, ServiceNow.
    Program Management International Low-code Omni-channel IT Architecture
  • IT Service Provider
    Country Delivery Head - European Delivery Head
    March 2020 - February 2024 (3 years and 11 months)
    As Delivery Lead & Country Head (EPAM Systems) I was scaling up delivery capabilities in Germany with an organization of about 250 people in a rapid growing environment. I was also leading a 450+ ppl European delivery organization for a global service provider (Persistent Systems). In addition we established the early stage of a Quantum computing CoE to educate our company and our clients about this upcoming technology and potential use cases. As European Delivery Head I have delivery of Salesforce and low-code IT projects in financial services and manufacturing with 450 ppl across Germany, Switzerland, France and UK. Establishing delivery
    Enterprise Architecture International Omni-channel Project Management
Check out Christian's experience

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Education

  • Master of Science (MSc)
    Universität Salzburg
    2012
    Master of Science (MSc)
  • Diploma, Information technology and economics
    Berufsakademie Stuttgart
    2001
    Diploma, Information technology and economics
Check out Christian's education

Certifications

  • Project Management Professional
    Project Management Institute
    2013
  • TOGAF Business Architecture
    OMG
    2024
Christian's certifications are only visible to Malt Community members

Skill set

Business development
Contact-Center
Omni-channel
AI Automation
CCaaS
Agentforce Contact Center
Customer Experience
Solution Architecture
Enterprise Architecture
Genesys Cloud
Kore.
Conversational AI

Categories