Description

A confident, proactive and flexible Business Change specialist - making great customer experiences from great team experiences

End-end transformation success, blending Change methodology with Service Design & Agile toolkits. Coaching & full support

Proven success enabling great colleague and customer experiences, working across a wide range of market leading clients and trailblazers in large complex tech driven and cultural change projects.

Experienced contractor – fast to mobilise and add value for C-Suite leadership, colleagues, partners & customers.

o delivering strategic change transformation through designing and applying Business Change strategies that drive consistently high-value portfolio and organisation-wide business benefits.

o delivering tactical change for specific end-end project change through targeted trusted comms & engagement, robust impact assessment & mitigation, and enabling ongoing adoption

o delivering operational change for continuous improvement through agility and best practice

CAREER HIGHLIGHTS

⭐ being part of the transformation from physical products and physical silos to digital products and digital ways of working at The Appreciate Group

⭐ helping UK Power Networks translate Zero Harm in the workplace from commitment to reality

⭐ helping universities embrace digital opportunities that deliver great colleague and student experiences with real tangible value

⭐ promoting the practical and ambitious use of the largest CRM at Microsoft

⭐ being at the start of the museum world’s digital journey to enable sharing their collections

⭐ establishing the Sports Lottery fund that led to so many medals!

⭐ ensuring tech readiness for Transport for London in that glorious summer of 2012

⭐ re-thinking holidays from printed brochures to personalised digital marketing while merging brands at TUI Travel

⭐ designing and delivering learning programmes for Guinness UDV at the most famous brewery site in the world!

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km), Manchester (up to 50km), Liverpool (up to 50km), Chester (up to 50km), Leeds (up to 50km)

UNIVERSITY OF WARWICK
Business Change Manager
April 2025 - August 2025 (4 months)
SAP SuccessFactors for Recruitment and Position Management Key achievements
• quickly mobilised to add immediate value into an inflight project, including shaping change narrative for new People Services organisational design within new TOM, co-designing & delivering the ADKAR strategy and plan
• worked across various sources to produce a trackable coherent Change Impact Assessment
• co-designed an effective upskilling programme for new SuccessFactors skills & knowledge driven by new ways of working – customer led, flexible, bitesize. Using Scribe and ClipChamp alongside live events.
• promoted user experience approach, including personas and journey maps driven by facilitating a User Experience Group of end user stakeholders across the university Key success factors
• blended new tools with an established talented Business Change team and change framework
Business Change
VARIOUS
Business Change Coach
January 2025 - March 2025 (2 months)
1:1 coaching programmes
developing blended learning content for business change management and key business skills
UNIVERSITY OF MANCHESTER
Business Change Specialist – Agile, Lean
July 2024 - September 2024 (2 months)
• designing and implementing an Agile-Lean Continuous Improvement framework for the People & Organisational Design directorate within a 12 week timebox
• co-creating the ADKAR strategy and plan for launch & adoption
• enabling accelerated delivery of improvements for 2 key initiatives focused on colleague & service user experience with reduced duration, costs, waste and errors (ResourceLink tech)
• establishing and upskilling P&OD product owners
Key success factors
• championing a practical Agile-Lean framework to gain insight & agree roadmap
• demonstrating and applying quick wins to add value for P&OD colleagues & service users on live projects e.g. ongoing value of product owners, transferable skills for BAU work, alignment to UoM strategy & roadmap
• working with University change team to kick off engaging launch and embedding ongoing engagement
• fast connection with stakeholders to enable speedy delivery and adoption with range of engagement, including– ChatMats to drive conversations, HR conference, knowledge hub, formal/informal team briefings, stand ups
• providing guidance for range of learning styles and experience for full coverage and inclusion, including self-serve guidance packs and videos, coaching, active learning, social learning. Supported by capability model
• developing a bespoke action-led process mapping tool to capture AS IS:TO BE views to feed overall dashboard test and learn of prototype for overall CI PowerBI data dashboard to show progress and product backlog