I am a customer focused ecommerce operations manager who enables businesses to achieve high levels of Customer Services by improving systems and processes and providing high quality CS training. I have developed teams that have been able to provide efficient, yet personal Customer Service, utilising AI, increasing customer retention, loyalty and ultimately sales, while ensuring that customers and clients receive the highest of levels of service. Living the motto "Under promise and over deliver!"

I have experience implimenting Zendesk to improve efficiency within a company, allowing for multi-channel Customer Service Management and better communication within an organisation.

In addition to this, I am able to manage all communication with 3PL's and suppliers, ensuring that deliveries arrive on time, providing accurate shipment information and manage freight shipments of our own brand products.

I increase customer retention by developing marketing strategies that can be used by Customer service and Marketing teams improving overall customer satisfaction.