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Clare Gillis
Customer Focused Operations Manager
1 recommendation
  • Suggested rate
    €300 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Clare's quote.
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Location and workplace preferences
London, England, United Kingdom
Remote only
Primarily works remotely

Project length

  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months

Business sector

  • E-commerce
  • Luxury Goods
  • Retail (Small Business)
  • Retail (Large Retailers)

Company size

  • 1 person
  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people

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Expertise (13)
Clare in a few words
I am a customer focused ecommerce operations manager who enables businesses to achieve high levels of Customer Services by improving systems and processes and providing high quality CS training. I have developed teams that have been able to provide efficient, yet personal Customer Service, utilising AI, increasing customer retention, loyalty and ultimately sales, while ensuring that customers and clients receive the highest of levels of service. Living the motto "Under promise and over deliver!"

I have experience implimenting Zendesk to improve efficiency within a company, allowing for multi-channel Customer Service Management and better communication within an organisation.

In addition to this, I am able to manage all communication with 3PL's and suppliers, ensuring that deliveries arrive on time, providing accurate shipment information and manage freight shipments of our own brand products.

I increase customer retention by developing marketing strategies that can be used by Customer service and Marketing teams improving overall customer satisfaction.
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    Menlo Park, CA, USA

    September 1998 - Today (25 years and 3 months)
    If I had to sum up my life up to this point, I'd say it's been one heck of a ride...
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1 recommendation

Samina Haffajee recommend Clare

Samina HaffajeeSH
Samina Haffajee
Previously Worked Together - The Modern Nursery
I have never seen someone wear as many hats in a Start-Up as Clare did at The Modern Nursery. She was always exploring ways to improve customer experience and streamline operations for the business as it grew. Leading operations, Clare managed and implemented the CRM system. As part of this, she set up an automated AI-assisted help centre, live chat and a community portal.

One of Clare's most significant projects was sourcing a new 3PL. She managed the transition from the previous warehouse, the new 3PL team and freight providers. Not an easy task - especially during the Christmas period.

Clare also managed Email Marketing, including creating content, customer journey mapping and list building. Her email designs proved to be very popular with the Liewood marketing team too!

Clare is incredibly approachable and friendly. She maintains professionalism in every interaction. I enjoyed working with her and hope that we'll get to work together again in the future.

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