Description

I'm a technical writer who specialises in end-user content. Hire me to write knowledge base articles, online help, web content, user guides and similar information.

25 years' experience, working in various industries, mostly software-related. These include SCADA systems in the utilities industries, IoT in data centre cooling industry, water pumps, health care services, and more.

My approach

My approach to technical communication is similar to that of content designers (I'm trained in that too):

1. Discover the audience needs

2. Reflect on 1 and plan the content, research where needed

3. Create the content

4. Review/test the content

5. Publish

6. Iterate based on feedback.

The aim is always to understand your customers' needs and to try and meet those in the documentation. I've always worked inside product teams, so can contribute to the UX as well, not only the text, but with testing and feedback on how products work.

Need someone that understands specific tools?

I'm familiar with several technical communication tools, including Paligo CCMS (so lots of experience with structured content) and MadCap Flare. I've also worked in various knowledge bases such as Zendesk and Freshdesk. So whatever you are using, the learning curve shouldn't be steep!

Other skills:

I've trained in copywriting and content design in the past and have done some UX writing as part of my technical writing work.

Workplace preferences

Remote only

Primarily works remotely

StrayGoat Writing Services Ltd
Freelance Technical Writer
January 2014 - Today (12 years and 5 months)
I create user-friendly technical documentation for products, services, and processes. Online help, web content, screencap videos, and user guides that explain how to use technology to complete your tasks. Over 20 years' experience as a technical writer, BA Hons technical communication. Worked on documentation and tech support for Paligo. Certified MadCap Flare advanced user (v11). Also experienced with Atlassian Confluence, and various Adobe products.
Paligo
Freelance Technical Writer
October 2021 - Today (4 years and 8 months)
1809 E 11th St, Tulsa, OK 74104, USA
Paligo
Freelance Technical Writer / Customer Support
November 2018 - October 2021 (2 years and 11 months)
1809 E 11th St, Tulsa, OK 74104, USA
Hired to provide a range of services for Paligo CCMS, including:
restructure help content
document new features
enhance legacy content
instructional screencast videos
customer support and technical support
marketing glossary and related posts. Ongoing, rolling contracts.