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Curtis Jenner

Operations/Contracts Manager
  • Suggested rate
    €300 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Curtis's quote.
Location and workplace preferences
Location
Manchester, England, United Kingdom
Can work onsite in your office in
  • and around Manchester (up to 50km)
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Skill set (9)
Curtis in a few words
Highly motivated Operations/Contracts Manager experienced in delivering customer centric services over a large geographical area, within agreed time and budget requirements to customers satisfaction. Excellent staff management and leadership skills along with over 12 years in the Housing Association sector. First-class analytical and people development skills, backed up by practical, theoretical knowledge and problem-solving skills. Experienced project Manager leading multiple projects over a large geographical area, liaising with both internal and external stakeholders to achieve the company’s strategic aims
Experience
  • The Guinness Partnership
    Operations Manager
    January 2009 - July 2022 (13 years and 6 months)
    Oldham, England, United Kingdom
    National affordable housing and care provider. TGP own and manage more than 65,000 homes, providing housing and care services for 140,000 customers Responsible for providing the Grounds Maintenance, Street and Communal Cleaning and Waste Management Service to 24,259 customers on 352 schemes in the North region. The whole team compromises 3 x Regional Managers, 9 x Supervisors and a further mixed team of 120 Estate Assistants, Cleaners, House Managers and Concierges. Achievements: ✓ Lead for Estate Service on stock rationalisation transfers of 1880 properties and TUPED 15 employees to Cobalt Housing, 605 properties and 6 TUPED Employees to Riverside and acquisition of 560 houses from Stonewater Housing to The Guinness Partnership ✓ Developed, Implemented and responsible for a £4.1 million P&L cost center budget for Estate Services, to run, fully funded by customers service charges ✓ Orchestrated 3 major change projects in restructuring to continually grow Estate Services from 8 employees in 2009 to 132 employees in 2022 ✓ Developed Bio-Diversity plans for 352 schemes in 2022 and completed a Waste reduction project saving £202,000 of the Bulk/Green waste costs in 2021/22 ✓ Took on the compliance checks for Fire, Legionella, Warden call testing and achieving 98.7% compliance for 2022 ✓ Collaborating with several social enterprise companies offering work experience and apprentices helping 108 into full-time work in the since 2010. ✓ Lead on co-creation workshops with customers to see what their priorities are enabling the Estate Services specifications to be developed in line with customer's priorities and expectations. ✓ Developed & implemented KPIs to measure performance of the Estates Services & Contractors based on outputs from the ground's maintenance and cleaning specification ✓ Developed & introduced a national Price Per Hour service for gardening and cleaning service, nationwide, allowing easier and more accurate service charge setting. Delivering this strategic operational change saved £185,000 year on year off customer's service charges. ✓ Continually improving the Estate Service by running annual projects for the last 3 years using lean methodology which has improved the service to be more consistent on a national level. ✓ Increased & developed the skill set of Estate Services by coaching and developing staff who have collectively completed over 185 NVQ's from level 1 to level 3 since 2010 ✓ Developed and implemented electronic H&S safe systems of work, risk assessment & job cards to enable the teams to work in a consistent and safe manner keeping our customers, employees and assets both safe and compliant. ✓ Expert speaker in Estate Service delivery and management at the Housing Quality Network annual conferences in 2017 to discuss the pro and cons of insourcing and outsourcing Estate Services & in 2020 on best practice for service delivery during the pandemic. ✓ Completed procurement exercise for the national ground's maintenance, cleaning, fleet and arborist contractors, setting the service standards & KPIs and how the contractors will be managed once contracts have been awarded. ✓ Managed TGP Estate Service fleet of 41 vehicles introducing Masternaut telematics, Driving License check and corresponding procedures in line with company and legal requirements ✓ Tried and tested Electric Vehicles to check for compatibility with current workload, developing a plan for charging points to be included in future developments
  • George Barkers (Leeds) LTD
    National Operations Manager
    January 2005 - January 2009 (4 years)
    Leeds, UK
    Responsible for 85 field engineers who delivered mechanical installation, maintenance, service, supply of plant, equipment, and asset refurbishment. Carrying out refrigerated display installations for the big 4 major retailer's to agreed time, specification, and budgetary requirements. Managing the installation quality by conducting internal audits, making, and implementing any improvements outcomesfrom start to finish, ensuring all KPI's are completed and monthly reporting of up-to-date site & project status. Achievements: ✓ Managed a roll-out programme of 300 stores on the key account for the Co-Operative Group circa £10m and maintaining the agreed completed store handover rate of 90% within 7 days. ✓ Reduced the installation time of large installations of 60 plus cases from 10 weeks to 2 weeks through re designing the installation method, retraining staff, and changing team culture ✓ Created BOM on SAP to ensure all components were including in manufacturing and installation kits. This improved first-time fix to 95% ✓ Managed the implementation of production redesigns that simplified both the manufacture and installation process ✓ Managed up to 60 sub-contractor's day to day on site, checking safety and quality of the installations. Performance and financial management based on agreed KPI, timescales and quality with regular contract meetings being held.
  • Hebro Installations LTD
    National Installations Manager
    January 1997 - January 2005 (8 years)
    Oldham, England, United Kingdom
    National Installation Manager – Managing 40 engineers delivering on-site refrigeration installation, maintenance & refurbishment for the big 4 supermarkets. Responsible for overall quality control of the installations and responsible for and assessing new recruits. Achievements: ✓ In my first year I reduced staff turnover from12% to 4.5% by developing and implementing an induction & training programme for new starters and existing employees ✓ Introduced and delivered a KPI programme to improve installation quality which reduced snagging return from 12% to 4%. ✓ Developed a marketing plan to expand into a new business opportunity resulting in an increase in turnover by £250,000 a year. ✓ Used a turnaround strategy on the Blue-Sky programme to increase profitability and reduced labour cost by 15% through training and site management ✓ Constructed job and personal specifications to ensure correct recruitment procedures were adhered to. ✓ Set up & run a wall tie company and gained entry into the Wall Tie Federation.
Recommendations
Education
  • University of Huddersfield
    2009
    Masters of Business Administration