January 2009 - July 2022 (13 years and 6 months)
Oldham, England, United Kingdom
National affordable housing and care provider. TGP own and manage more than 65,000 homes, providing housing and care services for 140,000 customers Responsible for providing the Grounds Maintenance, Street and Communal Cleaning and Waste Management Service to 24,259 customers on 352 schemes in the North region. The whole team compromises 3 x Regional Managers, 9 x Supervisors and a further mixed team of 120 Estate Assistants, Cleaners, House Managers and Concierges. Achievements: ✓ Lead for Estate Service on stock rationalisation transfers of 1880 properties and TUPED 15 employees to Cobalt Housing, 605 properties and 6 TUPED Employees to Riverside and acquisition of 560 houses from Stonewater Housing to The Guinness Partnership ✓ Developed, Implemented and responsible for a £4.1 million P&L cost center budget for Estate Services, to run, fully funded by customers service charges ✓ Orchestrated 3 major change projects in restructuring to continually grow Estate Services from 8 employees in 2009 to 132 employees in 2022 ✓ Developed Bio-Diversity plans for 352 schemes in 2022 and completed a Waste reduction project saving £202,000 of the Bulk/Green waste costs in 2021/22 ✓ Took on the compliance checks for Fire, Legionella, Warden call testing and achieving 98.7% compliance for 2022 ✓ Collaborating with several social enterprise companies offering work experience and apprentices helping 108 into full-time work in the since 2010. ✓ Lead on co-creation workshops with customers to see what their priorities are enabling the Estate Services specifications to be developed in line with customer's priorities and expectations. ✓ Developed & implemented KPIs to measure performance of the Estates Services & Contractors based on outputs from the ground's maintenance and cleaning specification ✓ Developed & introduced a national Price Per Hour service for gardening and cleaning service, nationwide, allowing easier and more accurate service charge setting. Delivering this strategic operational change saved £185,000 year on year off customer's service charges. ✓ Continually improving the Estate Service by running annual projects for the last 3 years using lean methodology which has improved the service to be more consistent on a national level. ✓ Increased & developed the skill set of Estate Services by coaching and developing staff who have collectively completed over 185 NVQ's from level 1 to level 3 since 2010 ✓ Developed and implemented electronic H&S safe systems of work, risk assessment & job cards to enable the teams to work in a consistent and safe manner keeping our customers, employees and assets both safe and compliant. ✓ Expert speaker in Estate Service delivery and management at the Housing Quality Network annual conferences in 2017 to discuss the pro and cons of insourcing and outsourcing Estate Services & in 2020 on best practice for service delivery during the pandemic. ✓ Completed procurement exercise for the national ground's maintenance, cleaning, fleet and arborist contractors, setting the service standards & KPIs and how the contractors will be managed once contracts have been awarded. ✓ Managed TGP Estate Service fleet of 41 vehicles introducing Masternaut telematics, Driving License check and corresponding procedures in line with company and legal requirements ✓ Tried and tested Electric Vehicles to check for compatibility with current workload, developing a plan for charging points to be included in future developments