About Cyril
French
Native or bilingual
English
Native or bilingual
Experience
- PuzzelProduct Management ConsultantTECHApril 2023 - Today (3 years and 1 month)London, United KingdomProject Overview: Led a comprehensive product management transformation for Puzzel, a leading CCaaS provider, facing challenges post-acquisition and rapid growth.Key Responsibilities and Deliverables:
- Strategic Overhaul: Collaboratively redefined the product strategy for a core team, creating a replicable model for the entire organisation. Conducted in-depth user research, customer surveys, and internal stakeholder interviews to gain insights into industry trends, competitor analysis, and product strengths and weaknesses.
- Operational Improvement: Implemented an agile dual-track process, enhancing discovery and streamlining roles.
- Training and Development: Provided extensive training in user research and Outcome-Driven Innovation approaches.
- Playbook Creation: Assisted in developing a comprehensive playbook for operational aspects of the product teams, ensuring consistency in practices across the organisation.
Impact: This strategic and operational overhaul elevated overall performance, setting a new standard in product management. The project not only improved one team’s operations but also served as a blueprint for the entire organisation. - Produxity LtdSenior Product ConsultantSOFTWARE PUBLISHINGJanuary 2023 - Today (3 years and 5 months)London, United KingdomI started a consultancy business with a simple mission, fill the world with better products, one product team at a time.Responsibilities: Delivering tailored training and consulting services to clients, helping them enhance their product management capabilities and achieve their business objectives.Achievements: As of June 2023, taught a product management certification course to 16 classes, totalling more than 200 students. I've also provided extensive coaching to numerous junior product managers during the final project of a product bootcamp.
- TransferGoVP of Product ManagementBANKING AND INSURANCEJanuary 2022 - November 2022 (10 months)London, UKI've been privileged to lead the product function at TransferGo and work with an amazing team of product managers, product designers and business analysts. Together we've been helping migrants access financial services where they live and support their families at home. We were working on complex but very meaningful problems. Day to day• Manage a team of about 15 product managers and product designers• Set the product vision and quarterly objectivesAchievements:• Rebuilt the team• Launched TransferGo's most significant product evolution since it started with a completely new offering being gradually rolled out.
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Education
- MBA, Business AdministrationThe Open University2010MBA, Business Administration