Skill set (14)
Dale in a few words
Technology leader with 11+ years’ experience specialising in digital strategy, product management and agile delivery. Throughout my career, I’ve worked as a strategic consultant helping organisations increase revenue, improve productivity, and provide exceptional customer experiences through the definition, direction and delivery of digital products and services.
Experience
- Infinity WorksClient Practice Lead / Managing ConsultantTECHAugust 2022 - Today (2 years and 6 months)Glasgow, UKAccountable for the commercial relationship, account strategy, technical quality, and successful delivery of client work within the Scotland region.Leading, coaching, and supporting the teams within my portfolio of engagements.Responsible for building strong client relationships, identifying opportunities, and understanding challenges to establish an effective value proposition and approach to deliver results.Ensuring teams have the right set of skills and experience to oversee projects and that they are set up for success with the right approach and appropriate levels of governance.Designing improvement plans to improve the technical or delivery quality for escalated customer challenges.Leading the operations in our Glasgow region with people leadership accountability for our 25 consultants.
- AND DigitalSquad LeadTECHJuly 2021 - August 2022 (1 year and 1 month)Glasgow, UKAt AND Digital I provided senior leadership to both client and our Glasgow business unit influencing the vision and strategy of products:• Engagement Lead at Cabinet office representing AND Digital as the most senior consultant on client-site accountable for the delivery of products and performance of our client delivery team of over 30.• Responsible for building strong relationships with clients, providing product management consultancy, and promoting the best delivery practices to execute their product strategy.• Line management of a squad of 12 across product development, product analysts and UX design accountable for their wellbeing, engagement, and performance.• Career coach for an additional 4 team members from other squads.• A member of the Glasgow management team assisting to develop the strategy, vision, and operations of our business unit.• Represent my squad at scheduling, working with our service team to identify the team members with the right skills, experience, and growth goals for new client opportunities.• Internal trainer for Scrum, Product Analyst fundamentals and Backlog Building, facilitating sessions of up to 25 new team members.
- SalesAgilityChief Executive OfficerDIGITAL & ITNovember 2017 - July 2021 (3 years and 8 months)Stirling, UKResponsible for the strategy, operations and agile culture of a 40-person open source software consultancy which delivered CRM products and projects globally:• Developed, and executed the organisation's vision, mission, and strategic plans to achieve its goals whilst inspiring and motivating a team of 40.• Directed the day-to-day operations with full P&L accountability overseeing the resource management, OKR/KPI setting and business change management of the organisation.• Recruited, coached, and aligned our senior management team across Sales & Marketing, Consultancy & Delivery, Development, Product & Community, Strategy and Commercial Operations.• Built strong relationships with our global clients and partners, influencing direction, identified new opportunities, negotiating new contracts, and managing conflict where necessary.• Led new products from idea to market addressing the needs of our customers, attracting new prospects, and increasing our overall revenue.• Informed the board on business health, providing strategic recommendations, and presenting future challenges.
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Education
- Bachelor of ScienceThe University of Stirling2011BSc (Hons), Software Engineering