About Damisola
I have a bachelor’s degree in Computing Studies and I am an experienced IT Project & Support Officer who has worked in the industry for over 5 years, managing and coordinating IT projects and providing administrative support and technical assistance to management and project teams.
I am known for maximising opportunities and increasing efficiency and productivity. With a keen eye for detail and a disciplined approach to execution, I excel at managing and driving projects through to completion. Adept in all aspects of Project Management including planning, budget management, and coordinating all working parts of a project. Continually focused on building relationships and strongly wanting to grow and develop in Project Management.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Support through CourtIT Project & Support OfficerDIGITAL AND ITOctober 2020 - Today (5 years and 8 months)London, UKResponsible for managing and supporting projects to reinvigorate IT systems used by users across the organisation. Steering projects across all project phases, from ideation to completion, by implementing and ensuring compliance with organisational processes. Supporting integration activities via the creation and delivery of user documentation and virtual workshops for system training.- Manage a portfolio of projects, with a focus on meeting deliverables, timelines, and budgets. Which includes SharePoint System adaptation, VOIP integration, IT System audit and installation of new hardware across several locations.- Liaise between stakeholders, project sponsors, developers, and analysts; establish strong professional relations with external IT vendors.- Develop and implement project roadmaps and milestones, lead key stakeholder engagement and accountability, and communicate project status with relevant stakeholders.- Support integration activities by creating and delivering user documentation and virtual workshops for system training.- Learn from recent projects to identify and recommend improvements, cost-saving initiatives, and substitutions to positively impact current and future project budgets or schedules.
- Retail & Asset Solutions LtdData AnalystLOGISTICS AND SUPPLY CHAINFebruary 2017 - July 2020 (3 years and 5 months)Orpington, United KingdomI worked within the Supply Chain Division of Retail & Asset Solutions. Working with the technical team on key client contracts, my primary responsibilities were to provide IT support to users throughout the Client's supply chain contract e.g. assisting with software issues and testing new system updates to field programmes, data analysis for clients/colleagues, attending client sites and supporting with the installation of software and hardware.- Managed and developed new auditing methods to best support the Clients resulting in accurate data collection.- Collaborated with RAS (Retail Asset Solutions) management teams and clients to prioritise business requirements and define opportunities for process improvements.- Generated supply-chain reports within the agreed timescales set by Clients, ensuring they can see where they are making profits and potential losses.- Presented data that helped to guide decisions of the company, which contributed to an accuracy of 99.66% in pick accuracy.- Provided support to users throughout the Clients supply chain contract e.g. assisting with software issues and testing new system updates to field programmes.- Proposed solutions to improve system efficiencies, strategies, and operations.
- OCS Group UK1st line Project Support AnalystAugust 2016 - February 2017 (6 months)Orpington, UKMy role as a 1st line support analyst includes data entry, data queries, and Excel spreadsheet implementation, analysis of reports and programs. As the first point of contact for IT issues, I manage inbound/outbound calls and email queries daily.
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Education
- Bachelor of ScienceRoehampton University2012Bachelor of Science (BSc), Computing Studies
- GNVQ IT, BTEC IT, Information TechnologyOrpington College2009GNVQ IT, BTEC IT, Information Technology
Certifications
- Project Management Essentials Certified (PMEC)Management & Strategy Institute2022