- HSBCSenior Product ManagerDIGITAL & ITJune 2021 - Today (3 years and 7 months)Southwark, England, United KingdomDelivered a containers-as-a-service platform hosted in AWS to be consumed globally by internal HSBC customers from core banking, across the globe.The Service Hosting Platform is a containers as a service product that allows any internal customer to bring their own container and host it in the platform and is a key piece in HSBC’s cloud strategy.• Defined the strategy for the service hosting platform• Uncovered the requirements of core banking customers from global markets• Determined which AWS products were most appropriate (gateways, data stores, service meshes etc)• Worked collaboratively with distributed delivery teams located in the UK, Poland, India, China and Hong Kong
- RLDatrixSenior Product ManagerDIGITAL & ITAugust 2019 - June 2021 (1 year and 10 months)Richmond upon Thames, England, United KingdomDelivered an AWS native, cloud-based, data services, interoperability platform for the UK’s leading provider of staffing and rostering systems for the healthcare market. Tasked with helping the organisation understand how best to enable the integration of its systems with software solutions from other vendors within the healthcare software ecosystem to extend the value chain for all and to aggressively target growth in line with the plans of the parent venture capital group (HG Capital).• Enabled RLDatrix to increase their group ARR by more than £8 million• Defined the strategy for the interoperability platform• Managed the product’s P&L account• Defined GTM plan• Implemented a SaaS pricing business model for the platform’s APIs• Analysed data flows and working with data architects to understand data requirements• Defined non-functional requirements• Defined data retention requirements• Worked collaboratively with the R&D team to ensure that interoperability requirements were met with an appropriate, sustainable and scalable solution• Worked with NHSi and NHS Digital to help to define industry-wide interoperability standards• Coordinated near-shore development teams using the Scrum framework
- Key RetirementInterim Head of ProductDIGITAL & ITAugust 2018 - August 2019 (1 year)Preston, England, United KingdomCreated the product function for a financial services organisation to take a suite of digital products to market. This enabled them to change their sales model and attract new revenue streams in line with the aggressive growth and streamlining plans of the parent private equity group (Partners Group) as part of their funding cycle.• Increased ARR by £15 million• Recruited and upskilled a product team of 6• Defined the overall product strategy• Created a roadmap for a portfolio of digital products that offer a beautiful, clean, easy to use interfaces, underpinned by micro-service, best-of-breed, cloud-based architecture.• Worked collaboratively with cross-functional business teams• Defined the ‘green-field’ minimum viable product which enabled the business to get value from the products as early as possible• Conversion rate optimisation of digital channels• Procured outsourced deliver partners• Developed GTM strategy
- Diploma in LawSheffield Hallam University2002