As Head of Customer Service, I am passionate about creating a customer-centric culture and driving customer satisfaction and loyalty. I have a proven track record of success in implementing automation, AI tools and productivity solutions to improve customer service efficiency and effectiveness.

I have also successfully shaped and driven the results for customer feedback systems such as NPS and CSAT. Additionally, I have a strong focus on mental health and wellbeing, and have implemented initiatives to ensure that customer service staff are supported and have access to the resources they need to perform their roles effectively.

I have delivered effective solutions and improvements to Financial Services businesses across the world including, UK, the Middle East (Oman, Bahrain, Qatar, UAE, Saudi Arabia) and India.