About David
Accomplished Senior Product Manager with demonstrated expertise in product development, project management, pricing strategy, and marketing. My professional experience spans three primary sectors—Parcels, Telecommunications, and Finance—with a strong emphasis on technology and data integration throughout. I have contributed to both private and public sector organisations, including a year with the NHS. Leveraging strong interpersonal and leadership skills, I have played a key role in managing projects, overseeing product lifecycles from inception through retirement, and driving success and growth across all areas of responsibility.
Core Skills
Throughout my career, I have gained experience in areas such as communication, listening, data analysis, project management, stakeholder management, product management, product development, product marketing, commercial management, and product strategy. I hold several qualifications related to these fields and am interested in continuing professional development.
English
Native or bilingual
French
Basic
Can work on-site
Milton Keynes (up to 50km), London (up to 50km)
Experience
- Global freight solutionsHead of Revenue DevelopmentLOGISTICS AND SUPPLY CHAINMay 2021 - Today (5 years)Milton Keynes, United KingdomOutline: Working in a parcel technology company, offering customers a low-cost / least cost route (LCR) mechanism to manage their shipping requirements, this role supports the Chief Financial Officer and GFS Board to prevent revenue leakage in an £80m+ business.Key Responsibilities:Managed a team of 3-5 people to achieve huge improvements in billing performance through better processes supporting 450 customers across wider IT, Commercial and Finance teams.Drove key system change projects to onboard carriers and ensure billing accuracy on over 500,000 product / country / weight parameters.Built and maintained a new set of processes for key products GFS International and Global ReturnsSupervised the manual invoicing processes capturing parcel charges that fall outside the automated process and ensuring these are fed back into the systems.Steered stakeholder management with GFS Board, Internal Heads, Sales, Finance, Operations, Marketing, IT Development, customer service / support teams and others to ensure customers are supported.
- Royal MailInternational Product ManagerLOGISTICS AND SUPPLY CHAINAugust 2017 - March 2021 (3 years and 8 months)Milton Keynes, United KingdomOutline: Working for a FTSE100 business, this role involved branding, product, proposition, pricing, promotional strategies, project management and planning across all channels (B2B, B2C, C2X) to drive up profitable export market share.Key Responsibilities:Manage Parcelforce International products using the Royal Mail / Postal network system (EMS) and grow them using new product developments and other portfolio enhancements via the Marketing team.Drive product strategy through improved service specifications, requirements and provide researched customer and market needs.Assembled knowledge to become subject matter expert on 240 countries, territories and islands to ensure customer issues were identified and answered promptly.Actively managed the Parcelforce export products in their lifecycle, leading projects to review product performance.Instructed communications to substantial stakeholder management at all levels ensuring international “lanes” were open and where interrupted pass this to customers via website management systems and export suspension process (SOG). This was driven throughout the COVID-19 period in 2020-21.
- Royal MailSenior Propositions ManagerLOGISTICS AND SUPPLY CHAINSeptember 2013 - June 2017 (3 years and 9 months)Milton Keynes, United KingdomOutline: Role developing market propositions for UK and International products in new and adjacent markets, analysing opportunities and gathering customer / market data.Key Responsibilities:Create clear proposition materials to support sales, marketing, customer services and channel management to achieve revenue and contribution targets by researching new markets, reviewing and refreshing existing propositions and training the wider business on the propositions.Meet with customers, attend / host events ensuring market data is being captured.
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Education
- Land Management BSc (Hons)De Montfort University1998Business / Management degree aligned to RICS (Royal Institute of Chartered Surveyors) with heavy emphasis on land use, planning and law.