Description

I have a wealth of experience working for SME's across a wide range of industries, I can work with IT support companies to provide them additional resources during busy periods, or I can work directly with clients.

I am professional, methodical and document my work to ensure clients are informed of resolved issues and have clear instructions on how they can resolve similar issues, themselves, in future. Otherwise, I can be relied upon to provide an outsourced IT support and maintenance service to your business, enabling you to concentrate on your business without IT headaches. I can also provide holiday cover for onsite staff, with a retainer in place.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

High Wycombe (up to 50km)

DW Netcom Ltd,
Senior IT Support Consultant
January 2000 - Today (26 years and 5 months)
I have provided IT consultancy and support services to a number of SME's through my company, DW Netcom Ltd, over 25 years. I have scaled client systems and infrastructure, ensuring that IT systems grow to match client needs My work exposed me to a vast array of systems, infrastructure and software.
• Supported thousands of end users
• Supported client organisations across a wide range of industries; including legal, accounting and finance, automotive, recycling, media, charities, airline, education, facilities management, recruitment, retail consultancy, training, clinical / medical, engineering, property development, electronic, telecoms and others
• Supported a wide variety of systems, architectures, applications and networks, including voice services. Cisco
Windows Server Network administration IT support Microsoft Exchange System administration
Clintrials
Desktop and Voice Comms
TECH
September 1998 - December 2001 (3 years and 4 months)
Maidenhead, United Kingdom
Supported computers for 300 users
Software Rollouts
Hardware Rollouts
Supported and maintained PABX and telephony handsets
Server Support, Backup and Recovery
AntiVirus, Firewall and Router support
Windows Server IT Architecture IT support