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About Davorin

Fractional COO / Retail Operations Executive (15+ years) helping retail & consumer businesses scale with discipline, clarity and measurable execution. I work with founders, CEOs and retail leadership teams when operations are growing faster than the operating model and results depend on standardization, accountability and reliable store performance.

I bring senior, hands-on leadership across multi-site operations: diagnosing what is really driving performance, aligning teams around the few metrics that matter, and implementing practical systems that stick. My focus is on profitability, productivity and customer experience - not theory decks.

Typical engagements include:

Executive-level operational review and performance reset (quick wins + 30/60/90-day roadmap)

Store operating model design: SOPs, role clarity, governance and weekly performance cadence

KPI framework and dashboards that drive ownership (leaders know what to fix and when)

Productivity and cost-to-serve improvement (labor, logistics, shrink) with service-level protection

Store network expansion and rollouts (openings, refurbishments, relocations) delivered on time and on budget

What clients value: structured decision-making, crisp prioritization, and calm execution under pressure. You will get clear deliverables, transparent progress, and a leadership partner who can work directly with your managers to make change real.

Working model: remote-first, project-based or hourly/daily. Available 18:00–24:00 CET (EU late afternoon + overlap with US morning). Languages: Croatian (native), English (C2).
  • English

    Native or bilingual

  • Croatian

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Finance and Tax d.o.o.
    Accountant; finance sector;
    RETAIL (LARGE RETAILERS)
    October 2022 - Today (3 years and 8 months)
    Split, Croatia
    Managing and analyzing financial records, preparing financial statements, and ensuring compliance with tax and regulatory requirements. I combine hands-on accounting discipline with operational execution from working across client advisory and startup environments.

    In practice, I support clients and teams through the full finance cycle: bookkeeping review and clean-up, month-end close support, financial reporting, and management accounting (cost structure, budgeting, forecasting, and variance analysis). I also contribute to audit readiness and audit support by improving documentation, reconciliations, and internal controls, ensuring data accuracy and traceability.

    On the tax side, I assist with tax preparation and compliance, helping ensure filings are correct, deadlines are met, and processes are aligned with applicable regulations. Where needed, I can support forensic-style analysis (transaction reviews, anomaly checks, and documentation) to clarify discrepancies and reduce risk.

    Alongside my work in finance & tax, I’m actively involved in building and operating startups: as an Operations Manager for an advanced plant research/factory initiative and in the development of a fintech company. This gives me a practical perspective on cash-flow management, runway planning, unit economics, and building finance processes that scale—especially in fast-moving environments where clarity, control, and execution matter.

    Key strengths include: financial reporting, budgeting & forecasting, cash-flow planning, compliance, audit readiness, internal controls, cost optimization, and cross-functional collaboration between finance, operations, and leadership.
    Cut costs and boost productivity (labor, logistics, shrink) without hurting customer experience Internal Audits Retail ops audits that find quick wins and deliver measurable profit improvements Tax compliance, audit support, budgeting & forecasting, cash-flow management, internal controls. KPI dashboards & performance management cadence
  • dm-drogerie markt (AT)
    Expansion and development manager;
    RETAIL (LARGE RETAILERS)
    July 2017 - September 2022 (5 years and 2 months)
    Split, Croatia
    For seven years, I held full responsibility as Executive manager of Expansion, Construction & Facility
    Management, one of the most strategically critical pillars within the dm organisation.
    Strategic Expansion Management
    My responsibilities encompassed:
     identifying and evaluating new retail locations
     developing long-term regional expansion strategies
     conducting full market, demographic, and competitor analyses
     negotiating all lease agreements, rental terms, and regulatory conditions
     preparing business cases and investment projections
     managing relationships with landlords, developers, municipalities, and authorities
     ensuring legal, financial, and operational security for every expansion decision
    I personally negotiated and executed every major lease agreement in my region, ensuring the most
    favourable commercial outcomes.
    Construction Management-Full Project Lifecycle Leadership
    I held end-to-end responsibility for the construction of every new dm store, including major
    renovations:
     architectural planning and technical documentation
     coordination of contractors, engineers, designers, and supervisory bodies
     full legal and technical compliance
     budget planning, tendering, and execution
     timeline management with absolute reliability
     quality assurance for build-out, installation, safety, and complianceFacility Management-Ensuring Operational Continuity for the Entire Network
    I also carried executive accountability for:
     maintenance of all regional stores
     energy management and cost control
     preventive maintenance planning
     repair coordination and service-level management
     operational safety and regulatory compliance
     technical upgrades and continuous improvement of facility standards
  • dm-drogerie markt (AT)
    Regional manager retail sector;
    RETAIL (LARGE RETAILERS)
    February 2009 - June 2017 (8 years and 4 months)
    Split, Croatia
    My career evolved across multiple executive domains Retail and Sales Operations, Expansion, Construction, Facility Management, Logistics, IT, and Human Resources within a matrix organisation that entrusted me with responsibilities of both strategic and operational significance.
    All responsibilities, achievements, and training records referenced herein can be fully verified directly through dm-drogerie markt GmbH. Operational Processes-Executive Leadership Across Functions Matrix Responsibilities: Logistics, IT, and Human Resources. Within dm-drogerie markt matrix structure, managers are developed in functional “tracks” based on high performance and strategic potential. My designated tracks were:
     Logistics
     Information Technology
     Human Resources
    As the representative of the Sales Division for logistics matters, I aligned store operations with central logistics strategy. Working collaboratively across central logistics, IT, and operations leadership, we delivered substantial efficiency gains.
    This result drove:
     increased productivity
     reduced operational friction
     more stable workflow planning
     significant savings in labour allocation
    Human Resources-Leadership Development & Organisational Capability
    In parallel with logistics duties, I served as a functional HR manager responsible for:
     developing leaders and high-potential employees
     building team capabilities
     succession planning
     performance management
     delivering management and staff training seminars
     implementing behavioural and leadership standardsI conducted extensive training programmes, aligning all development activities with dm drogerie
    markt people philosophy: operational excellence emerges when leaders create conditions where 1+1=3.


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Education

  • Bachelor of Economics
    Aviation High School
    2017
    Bachelor of Economics

Skill set

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