Description

With over a decade of experience in administrative operations and team support, I specialize in streamlining processes, onboarding, and HR documentation. As an Office Manager in Dubai until February 2025, I supported a team of 180+ employees, contributing to operational efficiency and employee satisfaction. My mission is to foster organized, efficient workplaces where teams thrive by leveraging my skills in multitasking and CRM tools to meet organizational goals with precision and care.

I managed daily administrative functions, including maintaining detailed records, coordinating onboarding/offboarding, and handling employee support requests. I implemented efficient workflows using the full Microsoft Office suite, contributing to smoother HR operations and seamless employee transitions. My ability to manage complex administrative tasks while maintaining a strong focus on employee needs has been pivotal in supporting organizational success.

Industry field of expertise

Languages

English
Native or bilingual
Arabic
Conversational

Workplace preferences

Can work on-site

Dubai City (up to 50km), Abu Dhabi (up to 10km)

Serco – IAL
Office Manager
January 2017 - February 2025 (8 years and 1 month)
Dubai - United Arab Emirates
Contracted to dans (Dubai Air Navigation Services) a leading provider of Air Traffic and Engineering services in the UAE, supporting over 180 employees.
• Managed daily administrative operations for a workforce of 180+ staff.
• Coordinated comprehensive employee onboarding and offboarding, including visa paperwork, medical testing, induction, welcome materials, HRIS registration, visa cancellation, and end-of-service settlements
• Provided day-to-day employee support: preparing RTA letters, bank letters, salary certificates, NOCs, and responding to policy queries.
• Maintained detailed and up-to-date Excel databases and physical personnel records.
• Liaised with government departments, PROs, and medical centres to ensure the timely completion of all visa-related processes.
• Negotiated with brokers to source and implement medical insurance for all employees
• With HR and Finance, submitted monthly documentation and monitored invoice processing.
Empty Quarter
Manager
September 2007 - April 2015 (7 years and 7 months)
Dubai - United Arab Emirates
An interiors company, providing professional decor and furnishing services across the UAE.

• Managed high-end curtaining and furnishing projects for apartments and villas across the UAE.
• Oversaw subcontracting of all furnishings, including furniture, electronics, and lighting.
• Scheduled and supervised painting, handyman, and cleaning services, ensuring projects were completed on time and to a high standard.
• Maintained consistent after-sales service and client satisfaction through diligent follow-up.
• Managed business development, quotations, payments, logistics, and administration.
COLLIERS INTERNATIONAL
Brand Representation Manager
March 2005 - August 2007 (2 years and 5 months)
Dubai - United Arab Emirates
A global real estate services company with 250+ offices in over 50 countries.

• Developed the Brand Representation department across the Middle East.
• Built strong relationships with retailers, developers, and landlords to facilitate retail store placements.
• Led negotiations and finalised tenancy contracts for international brand owners.
• Secured and leased retail units in Dubai, Abu Dhabi, Sharjah, Bahrain, and Jordan, including payment collection.
• Represented international brands in the GCC, ensuring successful store launches and operational handovers.