You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
Devon Billing-ButlerDB

Devon Billing-Butler

User Support

€375/day
Zoetermeer, NL
15+ years
SAAS
IT support
customer success
Logging
customer service

Average response time: 1 hour

About Devon

Patient and calm user support specialist with 10 years of experience working in high-octane live televised environments, providing training and support for clients on tailor made logging and inputting systems, most notably for general elections and music festivals such as Glastonbury Festival.

  • English

    Native or bilingual

Can work on-site
Zoetermeer (up to 50km)

Experience

  • Elect Systems, Festivals Division
    User support specialist
    June 2006 - September 2025 (19 years and 3 months)
    ● On-site support for users of our live logging system for the whole duration of the event.
    ● Provide training for all new users and returning users who'd like a refresher.
    ● Requested to log specific high-profile acts in users' stead.
    ● Liaise and assist with users/clients and ES Systems on potential bugs, troubleshooting and user-reported suggestions for how to improve the logging system.
    ● Create help files and assist with QA of all system changes prior to festival season.
    Logging customer service customer success
  • Elect Systems, Election Results Division
    Results systemsupport
    May 2013 - September 2025 (12 years and 4 months)
    Glasgow, United Kingdom
    ● On-site support for BBC Scotland's Election program results team and inputting system.
    ● Organise, set up and run as-live rehearsals of the show and counting of results - either with the other locations or individually.
    ● Assist with the graphics team who are using the API of our inputting system to generate results, having clear channels of communication if bugs or hiccups are detected.
    ● Inputting of results if requested.
    Logging IT support customer service
  • UCAS/Middlesex University/Endemol
    Sound engineer, recordist, monitor
    June 2012 - September 2013 (1 year and 3 months)
    - Location sound recordist for vox pops and ambience for Middlesex University's UCAS promotional video
    - Sound monitor and playback for Endemol recording a Big Brother TV ad
    - Sound record/engineer for a journalism series, sit-down talks (in studio and on location) with journalists talking about the current events and challenges in broadcast today.

Recommendations

Be the first to recommend Devon

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Television Production
    Middlesex University
    2013
    Television Production

Skill set

Patience
Data entry

Categories

  • Other