Description

A Business and Strategic Designer with an innovative, adaptive mindset and a big interest and professional direction in sustainability. A critical thinker and problem solver, blending business and design to seek and build life-centric solutions for clients with an entrepreneurial and innovative approach.

A university professor covering the areas of design thinking, entrepreneurship and sustainability. He uses a creative, systematic approach through the stages of discovery, ideation, experimentation, and evolution to teach problem-solving and the search of innovative and sustainable solutions.

His academic background consists of studies in Business, completed at Bayers Business School in London and Customer Experience and Innovation, completed at IE Business School.

Languages

Greek
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Italian
Basic

Workplace preferences

Can work on-site

Madrid (up to 50km)

IE Business School
Program Designer & Coordinator
EDUCATION AND E-LEARNING
February 2021 - October 2021 (8 months)
Madrid, Spain
- Create a comprehensive project plan that outlines the tasks, deliverables, timelines, and resources required for each phase of the project. Break down the project into manageable work packages and set realistic milestones.

- Identify and engage with key stakeholders from IE Business School, Eventbrite, and other relevant parties. Establish regular communication channels to keep them informed about project progress, gather feedback, and address any concerns or issues.

- Identify potential risks and develop strategies to mitigate them. Regularly assess and monitor risks throughout the project lifecycle. Implement contingency plans if necessary to minimise the impact of any unforeseen events.

- Coordinate with IE Business School and Eventbrite to ensure the availability of necessary resources, such as workshop facilities, materials, and access to relevant data or systems.

- Optimise resource allocation to meet project requirements.

- Establish mechanisms to track and monitor the progress of the project. Regularly review and update the project plan, keeping stakeholders informed about milestones achieved, risks, and any changes to the project scope or timeline.

- Establish quality standards and ensure that the solutions developed by the team meet the required criteria. Conduct regular reviews and assessments to verify the effectiveness and feasibility of the proposed solutions.

- Assessing the overall success of the project, considering factors such as the achieved objectives, the quality of the solutions, and the level of collaboration. Identifying key learnings and potential areas for future improvement.
Project Management Stakeholder coordination Risk Management Resource allocation Program design Quality control
Impact Hub Madrid
User Researcher
RESEARCH
February 2021 - June 2021 (3 months)
Madrid, Spain
- Identified the key stages that members go through when engaging with Impact Hub Madrid, both in the virtual and physical environments.

- Collected qualitative and quantitative data to gain a comprehensive understanding of members' experiences in both virtual and physical co-working settings. This involved surveys, interviews, observations, and analysing feedback from members.

- Identified the various touchpoints or interactions that members have with Impact Hub Madrid at each stage of the customer journey. This included website visits, virtual events, physical space usage, community interactions, and support services.

- Assessed the expectations and needs of members at each touchpoint in both the virtual and physical environments. Understood their pain points, challenges, and areas where they perceived value or required additional support.

- Compared the virtual and physical co-working experiences to identify gaps or areas where one experience may outperform the other. Looked for opportunities to improve or enhance the overall member experience based on the insights gathered.
Customer Journey Design Thinking Qualitative research Figma User Research Project Management
Address Intelligence
Data Analyst
DIGITAL AND IT
October 2018 - July 2019 (9 months)
London, United Kingdom
- Aggregated, cleansed and analysed datasets for a range of clients using Excel and an in-house SaaS platform.

- Created analytical customer profiling reports and exported geographic and demographic profiles to inform marketing strategy.

- Worked closely with Account Management and Design teams to develop innovative direct mail marketing campaigns to boost leads and sales.

- Conducted A/B testing of campaigns with weekly, monthly and quarterly tracking of results and presented results to clients.

- Designed interactive and easy-to-use report templates to present campaign results automating complex processes to improve efficiency within the data analysis team.

- Worked on concept and implementation of buyer personas.

- Reviewed and ensured the quality of data loaded into the SaaS platform database system.

- Accurately and articulately detailed data issues and conveyed problems to the development team.

- Carried out software testing to improve the usability, integrity and reliability of the company’s SaaS platform.
Data analysis Data visualization Data mining Usability testing Buyer personas