Description

I’m a strategic and business designer specialized in design thinking, customer experience and innovation. I help global organizations in banking, retail, and the public sector, among others, rethink how they serve their customers: redesigning journeys, launching new services, and aligning teams through clear research, strong facilitation, and smart strategic thinking. I also lead hands-on Design Thinking and Entrepreneurship programs for 250+ students. I bring clarity, direction, and collaboration to complex challenges, helping teams move faster with solutions that are intelligent, human, and built to deliver real impact.

Languages

Greek
Native or bilingual
English
Fluent
Spanish
Fluent
French
Basic
Italian
Basic

Workplace preferences

Can work on-site

Madrid (up to 50km)

Accenture Song
Strategic and Business Designer
CONSULTING AND AUDITS
January 2020 - September 2025 (5 years and 8 months)
Madrid, Spain
At Accenture, I worked as a strategic designer and customer experience consultant, leading innovation, research, and service-design projects for large organizations. My role combined user analysis, workshop facilitation, customer journey definition, and alignment of multidisciplinary teams. I collaborated on both digital and physical transformation initiatives, helping clients clarify processes, improve experiences, and make human-centered strategic decisions.
Innovation Customer Journey User Research Project owner Strategic planning
Address Intelligence Technologies
Data Analyst
CONSULTING AND AUDITS
October 2018 - July 2019 (9 months)
London, UK
At Address Intelligence, I worked as a Data Analyst, transforming large datasets into actionable insights to support strategic decision-making. I analyzed databases, identified patterns and trends, and prepared clear reports for different teams. My role combined analytical rigor, business awareness, and the ability to translate complex data into practical, easy-to-apply recommendations.
Data analysis Microsoft Excel Data visualization Reporting Marketing
IE University
Adjunct Professor of design thinking and entrepreneurship
EDUCATION AND E-LEARNING
September 2022 - Today (3 years and 9 months)
Madrid, Spain
As an Adjunct Professor at IE, I designed and facilitated courses and workshops on Design Thinking and Entrepreneurship for students across different programs. My approach blended theory with real-world application, guiding students through client projects, research, ideation, and prototyping processes. I coordinated groups, mentors, and collaborative dynamics, ensuring a practical, engaging, and outcome-driven learning experience.
Innovation User Research Training Communication Process facilitation