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Dimitris SpyrouDS

Dimitris Spyrou

Strategic and Business Designer (UX)

€340/day
Madrid, ES
3-7 years

Average response time: 1 hour

About Dimitris

I’m a strategic and business designer specialized in design thinking, customer experience and innovation. I help global organizations in banking, retail, and the public sector, among others, rethink how they serve their customers: redesigning journeys, launching new services, and aligning teams through clear research, strong facilitation, and smart strategic thinking. I also lead hands-on Design Thinking and Entrepreneurship programs for 250+ students. I bring clarity, direction, and collaboration to complex challenges, helping teams move faster with solutions that are intelligent, human, and built to deliver real impact.
  • Greek

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

  • French

    Basic

  • Italian

    Basic

Can work on-site
Madrid (up to 50km)

Experience

  • Accenture Song
    Strategic and Business Designer
    CONSULTING AND AUDITS
    January 2020 - September 2025 (5 years and 8 months)
    Madrid, Spain
    At Accenture, I worked as a strategic designer and customer experience consultant, leading innovation, research, and service-design projects for large organizations. My role combined user analysis, workshop facilitation, customer journey definition, and alignment of multidisciplinary teams. I collaborated on both digital and physical transformation initiatives, helping clients clarify processes, improve experiences, and make human-centered strategic decisions.
    Innovation Customer Journey User Research Project owner Strategic planning
  • Address Intelligence Technologies
    Data Analyst
    CONSULTING AND AUDITS
    October 2018 - July 2019 (9 months)
    London, UK
    At Address Intelligence, I worked as a Data Analyst, transforming large datasets into actionable insights to support strategic decision-making. I analyzed databases, identified patterns and trends, and prepared clear reports for different teams. My role combined analytical rigor, business awareness, and the ability to translate complex data into practical, easy-to-apply recommendations.
    Data analysis Microsoft Excel Data visualization Reporting Marketing
  • IE University
    Adjunct Professor of design thinking and entrepreneurship
    EDUCATION AND E-LEARNING
    September 2022 - Today (3 years and 9 months)
    Madrid, Spain
    As an Adjunct Professor at IE, I designed and facilitated courses and workshops on Design Thinking and Entrepreneurship for students across different programs. My approach blended theory with real-world application, guiding students through client projects, research, ideation, and prototyping processes. I coordinated groups, mentors, and collaborative dynamics, ensuring a practical, engaging, and outcome-driven learning experience.
    Innovation User Research Training Communication Process facilitation

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Education

  • Business Studies (BSc)
    Bayes University
    Innovation (MSc)
  • Business Studies
    QUT
    Business Studies

Skill set

Categories