Description

With 8.5 years of experience, including 7+ years as a Senior Business Analyst and Consultant, I have led digital transformation programmes for clients across the UK, Europe, APAC, and North America. I specialise in process re-engineering and workflow optimisation, helping teams streamline operations and improve delivery efficiency. My portfolio includes designing and implementing IT solutions such as CRM platforms, Quality Management Systems, BPM solutions, and mobile applications, consistently bridging the gap between business needs and technical delivery. With extensive experience across the full software development lifecycle (SDLC) and proficiency in both Agile and Waterfall frameworks, I ensure that solutions are delivered on time, within scope, and aligned with strategic objectives. I hold an MBA from Newcastle University Business School (2022–2023).

Languages

English
Native or bilingual
Hindi
Fluent

Workplace preferences

Can work on-site

London (up to 50km)

Chanteroy
Customer Service & Operations Associate
March 2024 - March 2025 (1 year)
London, UK
• Increased average daily lunch combo sales by 10% through targeted upselling and promotional bundling.
• Managed store-level operations, inventory, and customer relations, aligning service delivery with personalised marketing strategies.
• Streamlined high-volume weekend order processing via iZettle POS, reducing wait times and ensuring billing accuracy.
Greggs Plc
Management Consultant (MBA)
CONSULTING AND AUDITS
June 2023 - July 2023 (1 month)
Newcastle upon Tyne, UK
• Partnered with marketing, operations, and IT teams to review and analyse operational processes in the Click & Collect channel.
• Conducted workshops and data analysis to identify inefficiencies and customer pain points, recommending 5+ actionable improvements.
• Developed a 3-year roadmap projected to increase Click & Collect adoption by 20%.
• Presented final recommendations to senior management, aligning operational feasibility with improved customer experience metrics.
• Delivered insights to enhance mobile app usability, digital engagement, and loyalty initiatives, improving task execution and process accuracy across stores.
North-East Solidarity Teaching (N.E.S.T.)
Business Analyst (MBA)
April 2023 - May 2023 (1 month)
Newcastle upon Tyne, UK
• Reviewed existing manual processes and provided actionable recommendations for low-code PowerApps solution, reducing volunteer admin workload by 40%.
• Facilitated requirements workshops with charity stakeholders to review and validate operational tasks.
• Developed a Benefit Realisation Plan, including an implementation roadmap and sustainable change management, improving task accuracy and process consistency.