About Duncan
English
Native or bilingual
German
Conversational
Experience
- FORM3Senior Business AnalystApril 2022 - Today (4 years and 2 months)Working within the Europe product team with influence up to CEO level. I have been the primary product contact and have successfully implemented new payment schemes in the EURO zone including SEPA SCT, SEPA SDD, SEPA Instant. I have been project manager, business analyst, systems analyst, product analyst, making decisions which shape the overall product. I have presented the new products for approval from customer success, operations and executive team. I am the key liaison with the engineers, technical leads and head of engineering for the Europe team. Working on API design, message mapping, client documentation and full responsibility that all elements of the product are delivered for product release. Keywords: SEPA Instant, Instant Payments, SEPA Credit Transfer, SEPA Direct Debit, SEPA annual maintenance releases, RTGS, Target2, ISO Messaging, Project Manager, Product Manager, Systems Analyst, Agile, Waterfall, Client Documentation, API Design, pilot projects, decision maker, requirements process design, micro-services.
- FORM3Business AnalystDIGITAL AND ITSeptember 2019 - April 2022 (2 years and 7 months)London, UKWorking within the Europe product team with influence up to CEO level. I have been the primary product contact and have successfully implemented new payment schemes in the EURO zone including SEPA SCT, SEPA SDD, SEPA Instant.I have been project manager, business analyst, systems analyst, product analyst, making decisions which shape the overall product. I have presented the new products for approval from customer success, operations and executive team. I am the key liaison with the engineers, technical leads and head of engineering for the Europe team. Working on API design, message mapping, client documentation and full responsibility that all elements of the product are delivered for product releases within the DevOps environment.
- FiservBusiness AnalystMarch 2016 - September 2019 (3 years and 6 months)London, UKWorking on various client facing projects for a large German Multinational Bank client. These included: the launch of several new Clearing and Settlement Mechanisms (CSMs). My role was to analyse client requirements, producing functional client documentation, contributor and sign off to technical design, devising solutions with architects and creating system requirements for engineers, following product approval. The projects included new CSMs / clearings across the UK, Sri Lanka and India to migrate from legacy platforms to the Dovetail product. I provided onsite Product Acceptance Testing with the client including walking through changes for new clearings and product upgrades. I was the key contact for India UPI Instant Payment upgrade from version 1.0 to 2.0. I also worked on changes to the UI in order to accommodate payment filter and intervention requirements. Keywords: UK Payments, Bacs, CHAPS, FPS, Faster Payments, Sri Lanka, CEFTS, Instant Payments, Lanka Settle, High Value, Low Value, RTGS, Deferred Settlement, Clearing House, India, UPI, Instant Payments, Request to Pay, NEFT, NACH, RTGS, use case design, mapping documentation, Mercurial, UI changes.
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Education
- Bachelor of ArtsUniversity of Leeds2004BA, Politics