Malt welcome

Welcome to Dylan's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Dylan to discuss your project or search for other freelancer profiles on Malt.

Dylan White

Freelance technical writer and UX writer
  • Suggested rate
    €600 / day
  • Experience15+ years
  • Response rate28%
  • Response time24 hours
The project will begin once you accept Dylan's quote.
Location and workplace preferences
Location
Ambert, France
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

Read the Malt code of conduct
Verified email
Languages
Categories
These freelancer profiles also match your search criteria
Agatha FrydrychAF

Agatha Frydrych

Backend Java Software Engineer

Baptiste DuhenBD

Baptiste Duhen

Fullstack developer

Amed HamouAH

Amed Hamou

Senior Lead Developer

Audrey ChampionAC

Audrey Champion

Web developer

Skill set
Industry fields of expertise
Dylan in a few words
I am a freelance technical author & UX writer with 20+ years of experience in mostly software documentation. My expertise is on the more technical side of the profession, such as API documentation, complex administration software, SAP, code descriptions, and so on. But I try to intersperse these projects with more user-focused documents, because this requires a different way of thinking. I am also a keen editor of documents and UX text.

I am very experienced with designing and writing user guides, online help, tutorials, training materials, troubleshooting guides. I have also consulted on user interface/experience content for many years. I am highly experienced with both developer-level and user-facing documentation.

I expect to learn new tools, but I will allow myself to boast that I am expert in Antora (this is the future), MS Office, DITA, Madcap Flare and FrameMaker (XML and standard). I am also fluent in Markdown, AsciiDoc, HTML, LaTex and Tex. And HPTag - if you know what that is, I'll buy you a beer.

My command of English is so precise that I have been asked to work on style guides, terminology DBs, and glossaries.

I have worked remotely for most of my career, but I love travelling to visit my clients too, when necessary, and I will even come onsite if the project is interesting enough!
Experience
  • AXA
    Technical Writer
    July 2021 - November 2024 (3 years and 4 months)
    Ambert, France
    I write the documentation for an API and website for a new healthcare platform called Healthanea. We publish a Doc Portal using the excellent Antora (AsciiDoc source) with integrated Swagger UI pages. I also edited the UI text on the main product portal.
  • Amadeus IT Group
    Technical Writer
    February 2017 - April 2020 (3 years and 2 months)
    Ambert, France
    I wrote technical documentation for Amadeus Passenger Recovery, a sexy tool for airlines to reaccommodate billions of disturbed passengers in seconds. We used MadCap Flare to produce user guides and an online help system.
  • HERE
    Technical Writer
    January 2016 - March 2017 (1 year and 2 months)
    Berlin, Germany
    I wrote the documentation (user guide and annotated code samples) for the Visualisation component of HERE Maps for JavaScript.
Recommendations
Education
  • MPhil
    University of Wales, Aberystwyth
    1995
    Pure Mathematics (Hilbert's 16th problem)
  • BSc (Hons)
    Carleton University, Ottawa, Canada
    1991
    Pure Mathematics (Non-linear differential equations and Lie groups)