Ekaterina Gervassieva

UnitedLex is a technology and legal services company delivering full-scale digital transformation.

Responsibilities:

• Legal service processes discovery, description and improvement;

• Process transformation;

• Design and deployment of automations, tools and websites;

• Project management;

• Reporting: project and operational, including definition and preparation of reporting tools and templates;

• Design and preparation of various service templates;

• Client workshops/working sessions;

• Design, configuration and implementation of digital assistance and chatbots (using a specific software developed by WalkMe (https://www.walkme.com/) ;

Specific legal service processes worked on:

• Contract support services

• Intellectual property: Patent Searches, Patent Administration & Docketing, Trademark Formalities, Anti Counterfeiting

• Legal support

Customers: Avaya Inc., GlaxoSmithKline Consumer Healthcare (Haleon), Microsoft Corporation, Accenture.

Specific software: SharePoint (configuration, creation of workflows and interactive lists); WalkMe (digital assistance & chatbot); Vantage (legal service management system).

• Understand customer requirements

• Provide all necessary service support processes to the involved delivery units,

• Support Service Design and Operations in closing existing process and service gaps;

• Transition new and changed services

• Identify, adjust or design, clarify and agree all required service processes

• Ensure the necessary resources are available and all required operational information is delivered to the relevant internal, external and customer operational teams;

• Lead and coordinate international teams across the globe and act as an escalation point after handover to operations, when adjustments to current processes are necessary, or process improvement and training is required;

• Deliver projects mainly in Continental European service centres but also in the UK, the USA, the Scandinavian and Far East;

• Perform due diligence assignments, large strategic internal projects, service gap analysis,

• Provide advice in identifying service requirements for tools, databases, reporting and process interfacing;

• Organize and lead customer workshops,

• Identify and highlight risks to the project delivery;

• Design, Release & Deployment of new products and services

Achievements:

• Transitioned 95% of all Cloud projects of Unify/Atos CCS

• Active participation in software implementations and integration

• Delivered more than 100 global customer and internal projects

Customers:

Biogen, Polo Ralph Lauren, NKT Nilfisk, SKP Government of Denmark, DHL APAC, Forstinger, Saint Gobain, British Petroleum, ArcelorMittal, Coca-Cola Hellenic HBC, Fiat Chrysler, Parker Hannifin, Solvay, Thomas & Bets, British Telecom, Telekom Deutschland, T-Systems, Siemens AG, Thames Water Utilities Ltd., University of Oxford, NSG Pilkington, Cranfield University, Brighton University, SoTel, VNG (Dutch Municipalities), Atos GIT, RingCentral, Nice InContact and others.

Vivacom is the former Bulgarian Telecommunications Company, which until mid 90's was the only telephony provider in Bulgaria. Vivatel was the entity which won the 3rd mobile operator license and launched the 3rd mobile network in the country.

Responsibilities: Change management – monitoring the status of all Change Requests to mobile operator's systems from submission to implementation; follow up and tracking of issues with CR implementation; liaising with employees involved in implementation, when necessary; Project management - monitoring of all cross-departmental projects and assistance in problem solving; gaining detailed understanding of the processes/procedures/activities required to implement a specific project, initial understanding of the impact on the operator's systems, and tracking of issues for escalation to top management.

Achievements:

• Participated in the launch of the 3G mobile network