Description

Operations & Delivery Consultant specialising in resource planning, workflow optimisation and operational improvement. Experienced in supporting teams to deliver complex projects efficiently while improving utilisation, processes and commercial performance.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Living Group,
Operations Director
June 2022 - March 2026 (3 years and 9 months)
London, UK
Oversaw agency delivery operations, ensuring effective resource utilisation, delivery quality and commercial performance across the agency.
Led global resource planning and workflow optimisation to maximise utilisation and delivery efficiency across projects and teams
Managed financial reporting and pipeline visibility to support commercial planning and decision making
Established and maintained operational frameworks supporting project delivery, financial visibility and resource utilisation across the agency
Designed and implemented agency-wide operational processes and best-practice delivery frameworks
Led delivery across key client projects, ensuring commercial performance and high standards of quality
Led supplier and freelance strategy including sourcing, negotiation and relationship management
Led recruitment, onboarding and development across delivery teams
Managed the agency management system (Synergist), ensuring accurate project set-up, financial tracking and reporting
•Scoped projects, developed cost models and drafted proposals in response to RFPs and new business opportunities
Living Group,
Head of Project Delivery
September 2019 - June 2022 (2 years and 9 months)
London, UK
Led delivery across multiple client accounts, ensuring on-time, on-budget outcomes

Owned resource planning and workflow across delivery teams
Managed project financials including forecasting, cost control and margin delivery
Implemented best practice processes across project management and delivery teams
Line managed and developed the project management team
Partnered with senior leadership to ensure strong commercial delivery and client satisfaction
•Supported new business through scoping, planning and pitch proposals
Living Group,
Freelance Integrated Account Director
November 2016 - September 2019 (2 years and 10 months)
London, UK
Led delivery of integrated branding projects and campaigns for global clients
Managed client relationships and day-to-day account delivery across multi-channel programmes
Scoped projects, coordinated delivery teams and managed project budgets
Worked closely with strategy, creative and production teams to deliver complex client work