Description

I am a strategic commercial leader with over 20 years’ experience selling, serving, advising, and managing teams to deliver value from business intelligence and SaaS solutions to senior stakeholders in large B2B organisations, with deep expertise selling and serving HR functions.

As an expert in customer strategy, retention, and expansion, I have a track record of optimising customer relationships, increasing profitability, and building high-performing teams. Extensive experience in corporate, startup, and post-merger integration environments.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
Spanish
Conversational
Danish
Conversational
German
Conversational
Italian
Basic

Workplace preferences

Can work on-site

London (up to 50km)

FOUNT Global Inc. (Series A HR Tech SaaS startup)
Director - Strategic Projects
HUMAN RESOURCES
April 2023 - January 2024 (9 months)
London, United Kingdom
• Led contract renegotiations for strategic accounts, securing long-term commitments.
• Coached and upskilled the European Customer Success team to enhance retention and revenue growth.
• Advised the CEO on customer strategy to drive sustainable business expansion.
• Managed the delivery of complex, high-impact customer engagements.
Coaching Customer Loyalty/ Retention Negotiation Project Management terms and conditions
Merveilleux
Go To Market Advisor
TECH
June 2024 - March 2025 (9 months)
London, United Kingdom
(Early-stage Startup– Building Product Management, QA, and Dev Autonomous Agents)
• Supported Founders in setting up a UK entity and building an effective GTM strategy.
• Developed a sales and service budget and headcount plan aligned with 5-year growth projections.
• Designed Sales and Customer Success roles to align with commercial goals.
• Built workflows and processes to enable a scalable sales and service infrastructure.
Go-to-Market (GTM) Strategy Commercial Customer Journey Customer Experience
FOUNT / TI People (HR SaaS & Consulting)
Customer Success Director/Head of Customer Success
HUMAN RESOURCES
January 2018 - March 2023 (5 years and 2 months)
London, United Kingdom
• Signed and managed the company's largest deal to date (€600k ARR on a 2+1-year contract, later renewed on a further 2+1 basis).
• Built and scaled the European Customer Success team, developing workflows and processes that enhanced efficiency and performance.
• Established and managed the UK regional entity, ensuring operational success.
• Advised Co-Founders on corporate strategy and contributed to global leadership decision-making.
• Led transformational HR consulting projects for multinational organisations, driving strategic change.
Change and Transformation Management Talent Management and Employee Development Human Resources customer success Negotiation