Emma Joyce

Providing well organised, efficient, executive support to the Managing Directors in a fast-paced environment. Working closely with the Directors as General Manager to create amazing events globally and within the UK, as well as project managing new ventures, and in particular the opening of a £1 .5m restaurant.

• Providing complete business support to the MDs keeping tabs on each aspect of the business to ensure the efficient running of the organisation and keeping within financial budgets.

• Managing exclusive, high-end weddings and events, globally and in the UK, most recently a multi-million pound birthday event in Paris. Managing budgets, supplier payments, guest lists/ liaison, providing the best possible experience for end-to-end event management.

• Handling difficult situations on behalf of the MDs, liaising with clients whether in relation to their event or sensitive subjects relating to costs and budgets

• Venue liaison, negotiating prices and T&Cs for the benefit of the client as well as the business

• Complex pre-event planning, organising the attendance of celebrity acts or well-known bands/ singers for high end weddings and events.

• Extensive travel coordination for both the MDs as well as clients and their guests during events, using existing contacts where possible for cost effectiveness. Recently coordinating the travel on Eurostar for over one hundred wedding guests, providing an unforgettable experience to commence the wedding celebrations for a HNW client in Paris

• Provide excellent quality and proactive PA and Executive support to the MDs, with strong attention to detail

• Effective diary management, arranging extensive travel, visas, and accommodation. Producing comprehensive itineraries where required.

• Devising and maintaining office systems to ensure proactive management of events. Making the best use of new technical methods to display proficiency and proactiveness

Providing PA support to the owner of Adlington Hall, a stately home set in the countryside of Cheshire with over 2,000 acres of land. As well as managing weddings and events ensuring they run smoothly and successfully from start to finish.

• Supporting the owner with all aspects of administrative functions of the stately home, including estate management

• Ensuring the smooth running of the office, providing high quality PA support to the General Manager, as well as the owner, looking after all office administration and event management

• Responding to all event enquiries in a timely manner, providing excellent customer service to bride & grooms as well as corporate clients wishing to hire the venue for events and conferences

• Responsible for the upkeep and day to day running of the estate, liaising with tenants and ensuring any remedial works are completed efficiently, and in a cost-effective way, communicating effectively with the owner at all times

• Looking after social media and marketing material to promote the venue to potential bride & grooms

• Organising meetings, producing effective and efficient reports, meeting agendas and minutes, ensuring all actions points completed in an appropriate timeframe

Gaining promotion from initial role of PA to Neighbourhoods Director, Places for People, continuing as his PA in the Neighbourhood Director's new role of CEO, City South Manchester Housing Trust. Providing comprehensive and confidential Executive support. Working under pressure and to tight deadlines while remaining calm and efficient at all times.

• Providing a high-quality proactive PA & secretarial service at Chief Executive level, including effective and efficient preparation of Board papers, presentations, reports, meeting agendas and letters using Microsoft Office

• Effectively screening calls and handling queries, taking the appropriate action

• Proactively managing a busy and complex diary in Outlook, including organising and facilitating all meetings and appointments, ensuring they run smoothly as well as planning and booking all travel and accommodation arrangements for the CEO and minuting these meetings when requested to do so

• Responsible for collation and administration of financial information for a £15m lottery funded project within Places for People

• Keeping the CEO informed of day to day issues when out of office

• Handling all incoming and outgoing mail and emails, ensuring they are acknowledged, and responses provided as well as dealing with complaints at stage 3 level (CEO level) and referring urgent matters to relevant colleague

• Developing and maintaining excel spreadsheets for Asset Management and Environmental programme

• Coordinating project teams for a new initiative, ensuring the smooth running of the process as well as communicating regularly with external contacts in relation to the programme • Responsible for office management and maintaining a comprehensive filing system • Visiting tenants and social housing estates with the CEO projecting an exceptional image of the Housing Trust • Liaising with various internal and external contacts at executive level