Description

I help healthcare organisations solve complex operational challenges, improve performance, strengthen governance, and deliver transformation that sticks.

With 14+ years in senior healthcare operational leadership across NHS and private healthcare, I bring hands-on expertise in operational improvement, service mobilisation, pathway redesign, governance, and strategic delivery.

My background includes leading multi-site clinical operations, workforce optimisation, performance turnaround, private healthcare growth, and large-scale service transformation in high-volume elective care environments.

I work with healthcare providers, investors, consultancies, and health-focused organisations needing practical, commercially minded support — whether that’s diagnosing operational inefficiencies, preparing services for growth, strengthening governance frameworks, redesigning patient pathways, improving service performance, or delivering complex transformation programmes.

Typical projects include:

• Operational diagnostics & turnaround

• Service mobilisation & operational readiness

• Clinical governance / regulatory readiness (CQC)

• SOP, policy & governance framework development

• Pathway redesign & process optimisation

• Workforce planning & operational efficiency

• Private healthcare growth strategy

• Programme / transformation delivery

• Bid, tender & strategic proposal support

I combine strategic thinking with delivery focus — translating complex operational challenges into practical, measurable results.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Ipswich (up to 50km)

Emma Wilden Consulting
Founder & Healthcare Operations Consultant
CONSULTING AND AUDITS
February 2026 - Today (4 months)
Ipswich, United Kingdom
Independent healthcare operations consultant supporting NHS, private healthcare providers, and health-focused organisations with operational transformation, governance, service improvement, and strategic delivery.

Services include:

Operational diagnostics and performance improvement
Service mobilisation and operational readiness
Clinical governance and regulatory readiness (CQC / quality assurance)
SOP, policy, and governance framework development
Pathway redesign and service optimisation
Private healthcare growth strategy
Workforce planning and operational efficiency
Bid, tender, and proposal support

I bring 15+ years of senior healthcare operational leadership experience, with deep expertise in elective care, ophthalmology, service transformation, and complex stakeholder environments.
Operational Transformation Healthcare Operations Clinical Governance Change Management Strategic planning
Newmedica
Head of Operations
HEALTH AND WELLNESS
January 2012 - January 2026 (14 years)
England, UK
Led end-to-end operational delivery for a high-volume ophthalmology provider across multiple sites, overseeing clinical operations, service performance, governance, workforce, and strategic transformation within both NHS and private healthcare settings.

Accountable for the operational performance of two surgical and outpatient centres delivering approximately 1,000 patient interactions and 500–600 ophthalmic procedures per month, with responsibility for multidisciplinary teams of c.100 staff across clinical, operational, and administrative functions.

Key areas of leadership included service mobilisation, pathway redesign, capacity optimisation, workforce planning, governance and quality assurance, financial performance, and stakeholder management across consultants, senior clinicians, partners, and commissioners.

Delivered complex transformation programmes focused on improving utilisation, reducing waiting times, strengthening governance, and enhancing patient experience, including redesign of care pathways, operational scaling, and development of private patient services.

Led operational readiness for new service launches and service expansion.

Core expertise includes:
• Healthcare operations leadership
• Service transformation & turnaround
• Clinical governance & regulatory readiness (CQC / quality assurance)
• Workforce optimisation & performance improvement
• Service mobilisation & pathway redesign
• Private healthcare growth strategy
• Stakeholder engagement & change leadership
• SOP / policy development & operational frameworks
Operational Transformation Healthcare Operations Clinical Governance Programme Delivery Service Improvement

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Emma Wilden

Healthcare Operations & Transformation Consultant

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