Description

Leader in IT Project & Program Management at a Global Scale

An accomplished IT Project and Program Manager with extensive experience managing enterprise-level technology projects. Skilled in overseeing the development and implementation of IT solutions, leading cross-functional teams, and fostering stakeholder relationships to drive business success. Expert in using strategic project management frameworks and IT governance standards to deliver projects that meet and exceed operational objectives and profitability goals

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

Greystar Europe Holdings LTD
IT Project Manager
REAL ESTATE
October 2023 - Today (2 years and 8 months)
Madrid, Spain
Define project scope, objectives, and deliverables through stakeholder collaboration. Develop detailed project plans with tasks, dependencies,
and resource allocation using tools such as Clarizen and Microsoft Project.
• Identify, prioritize, and mitigate project risks throughout the project lifecycle. Develop and monitor project budgets, optimizing resource
utilization.
• Lead the process of selecting an IT vendor by crafting a detailed process including requirements gathering, proposal evaluation, vendor
assessment, and contract negotiation.
• Manage the system implementation into our residences across Europe, coordinating with vendors, internal teams, and stakeholders.
• Ensure alignment of the implemented systems with organizational standards and requirements.
• Monitor progress, conduct regular status meetings, and adapt to changing requirements during vendor selection and system implementation
phases. Define and uphold project quality standards, conducting regular reviews and quality assurance checks.
• Establish a formal change management process, communicating and documenting approved changes related to vendor selection and system
implementation.
• Maintain comprehensive project documentation and generate regular progress reports for stakeholders.
• Conduct post-project reviews, implement lessons learned, and encourage innovation for future projects.
Cloudkitchens
Global Program Manager
SOFTWARE PUBLISHING
January 2021 - August 2023 (2 years and 8 months)
Los Ángeles, United States
Directed the development and execution of product roadmaps to exponentially scale self-serve restaurant CMS products for Menus, Inventory, and Organization Management verticals – to date, generated >$30M in direct revenue, supported >$100M in total revenue
Led cross-functional teams to drive product growth and feature strategy towards SMB + Enterprise customers engagement and retention informed by data insights (KPIs, metrics, CS ticket volume, market analysis) – hit 60k monthly active locations, 85% monthly active users
Successfully integrated Point of Sale (POS) into CloudKitchens' product offerings, enabling seamless transactions and enhancing the user experience for restaurant partners and customers alike.
Collaborated with Product, Design, Engineering, and Research counterparts to identify viable opportunities, define problems and outline feasible solutions that further drive product-market fit e.g. adjust menu offering based on location ingredient inventory
Developed and implemented go-to-market strategies and campaigns that increase brand awareness, generate leads, and accelerate product adoption – +40% customer adoptions after the creation of onboarding tooltips via Userpilot.
Regularly presented product updates to senior leadership and stakeholders for the continued buy-in of Menus, Inventory, and Organization Management tactical efforts aligned to strategic organizational goals e.g. Reliability, Insights & Optimizations, Onboarding & Support
Directed the development and execution of product roadmaps to exponentially scale self-serve restaurant CMS products for Menus, Inventory, and Organization Management verticals – to date, generated >$30M in direct revenue, supported >$100M in total revenue Led cross-functional teams to drive product growth and feature strategy towards SMB + Enterprise customers engagement and retention informed by data insights (KPIs, metrics, CS ticket volume, market analysis)
Planificación estratégica Desarrollo de producto Project Management Dirección de proyecto web Mobile application